La Salsa Mexican Restaurant — Restaurant in Douglasville

My family and I went to La Salsa for dinner this past Friday, September 27, 2019. Since it was a Friday night, we expected the restaurant to be busy and have a wait. When we checked in with the hostess, we were told there was a 15-minute wait. We put our name on the list and sat outside to wait for our table. After approximately 30 minutes, I went to the hostess to check on the status of our table. The hostess appeared to be extremely busy but said that she would seat us next. It seemed that she forgot to call our party. True to her word, the hostess sat our party next at a table across from the restroom. As soon as we sat down, a woman brought our chips and salsa. After about 10 minutes, no server had come to take our drink order or introduce themselves. As we continued to wait, another family sat down at the table next to us. Within five minutes of being seated their party was greeted by a server who took their drink orders! By this time, we had been seated for close to 15 minutes without so much as a greeting. I walked back to the hostess stand to ask for a manager. A man with dark hair standing at the cash register behind the bar, who appeared to be in his thirties or forties said that he was the manager. I advised him that we had been seated for quite a while with no service and a party who was seated after we had been greeted and had their drink orders taken. He proceeded to walk over to the host stand and peruse the seating chart. After which he told me that our party had not been assigned a server. I asked how that could happen when we were seated, and he said “I don’t know…” At that I turned to walk back to the table to suggest to my husband that we needed to leave. While I was away from the table, my husband had taken our five-year-old to the restroom. As I waited for them to return, the manager walked back over and asked me if I was going to leave. I told him that I was going to wait until my husband returned with our son from the restroom before I decided. In the meantime, a young woman with brown hair came over and started to apologize for the error and offered to take my drink order. I also told her that my husband and son were in the restroom and I needed to wait until they returned. Within a minute my husband and son came back from the restroom. As I was explaining the situation to my husband, the manager came to the table and started collecting the menus. I asked him why he was collecting the menus because we had not decided what we were going to do and as the manager he should have been more helpful. This “manager” then asked me “What do you want me to do?” I told him that he could have started with an apology and an offer to make the situation right. By this time my husband was just as livid and I, and we decided to leave the restaurant. It was the worst service I have ever received in a restaurant! The manager was not a leader and he did not exhibit any kind of customer service acumen. The server did more than the manager to apologize and get the situation...

My husband and I have been regular customers at this establishment for a couple of years.I had a disturbing experience today when I went in to pick up an order. The order was wrong but that was ok. The young lady that came to the counter to help me sent it back to kitchen to add onions and peppers. The owner,I assume, came to the counter to ask what was wrong and then told me "that's what you ordered". I told him no he misunderstood. The young lady told him that she sent it back to be corrected. The owner left to help other customers at the bar. Meanwhile, the young lady took my payment for the order and then left to help other customers. The owner came back in a few minutes and retrieved my order from the kitchen. He began to hand me the food as I was saying thank you. He paused with the food still in his hand and said "did you pay?" I said yes. He held on to the food and looked like "really ". This horrible feeling came over me...it's been a while since I've experienced blatant discrimination. I don't think he would have hesitated, where I a white woman. I was so upset. I told him to "ask her!", referring to the young lady. I took my food and left. In hindsight, I should have asked for my money back. I am offended and will not be going back to this...

Go a little further down the street for Mexican. This place is unpredictable. I've had good food and service until today. I usually go once a week and get the chorizo dip with either a enchilada or taco. I am not a fan of corn tortillas so I ask for flour. I do this at EVERY MEXICAN RESTAURANT I GO TO. It's never been a problem UNTIL TODAY! The server usually gives me what I think is a smaller tortilla and bakes it. Today, I asked for my usual meal and the server Ed.. insisted that this was not possible. (I had the same meal the night before with a female server there...no issue) He brought me a larger tortilla (burrito size) with enchilada sauce... not heated enough to even be hot. The plate was not hot. I brought it to the attention of the manager and the bar person. I was also charged for the flour tortilla. That had not happened previously. It's also not listed on the menu. I paid and was talking to the manager at the door when the server said he knows how to do his job. He got VERY COMBATIVE! I said I'm not arguing about food that I have to eat and pay for that was not prepared the way I asked for. He was still going when I turned and walked out. Go a little further down the street to...