Village Gift Barn - Berlin, OH — Local services in Dover

I have shopped her for years - purchased jewelry, clothes, home products. A few months ago, I purchased a candle warmer that had a nightlight inside. Within a few months, the wheel that turns the unit on/off broke. I took it back to Berlin Village Gift Barn and spoke with the manager. She insisted I call the company myself to rectify the situation. I also spoke to another sales clerk who was very rude and told me, "Look at it from our point of view. We don't want to be out of $14.99." I called the company Candle Warmers and the customer service rep was astounded. She said all the sales clerk had to do was switch out the unit and the store would have been reimbursed. She stated this was done all the time and was surprised the store didn't know the policy - or at least tried to assist me further. Bottom line: the store would rather lose a long-time customer over $14.99. Apparently, this store is owned by an Amish woman. I guess greed is rampant everywhere, regardless of one's faith background. It would seem this woman has perpetuated such culture among her staff. It is important to note other shoppers overhead the exchange with the sales clerk and stated they, too, had similar encounters with the store and had not shopped there for some time....

Rude staff, and all the way not somewhere i want to spend vacation especially when your new to the town, people should be friendly and not ignorant, i have a service animal and i went through the garden and the country gatherings perfectly fine and all the staff were very friendly, and new how to deal with tourist and new comers however the people that work in the big red barn, don’t want to help with prices they just want to stand around and watch you when in reality your here to buy something your a customer that’s Spending money, i own three businesses myself so i know how a business should and need to be ran and this is just unacceptable. i will not be back, and will not be recommending anyone that...

If you've never been to the Berlin Village Gift Barn, be prepared, three floors of simply wonderful furniture, housewares, gorgeous dishes, curtains, jewelry, clothing, just a delightful spot for inspiration or that unique gift for the hard to buy for ones in your family! I've been stopping in here for years, there's nothing like it in the state, don't miss their sister store Country Gatherings, their outdoor garden furnishings section is blissful! My favorite shopping destination, allow at least an hour, perhaps two to enjoy everything. Lunch at Boyd and Wortman up the street is a...