Binny's Beverage Depot - Downers Grove — Local services in Downers Grove

Customer service complaint

I checked on line for a product, the app specified the Downers Grove location had some in stock. The manager stated they didn’t have any in stock and that they tell customers to call the store directly to determine if a product is available. He continued to explain that the web site is inaccurate.

The issues: The manager applied a curt tone during the dialogue when explaining that the burden of responsibility is on the consumer to determine availability. He went on to explain they tell customers to call the store and not trust the web site.

The manager clearly identified a deficiency in their system yet made no allusion to correcting it. If this represents the stance the company carries, why bother posting availability at all? Perhaps instead: • make a statement like “call store for availability” • make sales calls over the phone

Or… maintain inventory in real-time rather than rebuking a customer for thinking they can trust what the company publishes.

I love the store itself but prefer the service...

Got a taste of Midwestern racism @ this place..my first time visiting Chicago with the wife (her home town) and I'm from GA and I wanted to look around because of so many good options they have available but within 5-10 minutes of entering i was being looked at like a thief. Guy came from the back and said something to the guy stocking the shelves who just so happened to Come behind us and start stocking and the guy from the back repeated "SOFT HANDS" stocker replied "SOFT HANDS" meaning be aware of thieves and i know this because i work in the security field...I was immediately disheartened and wanted to leave never coming back here..I would rather deal with the down south racism then this. Illinois has always been racist from my reading of history

Noticed how they reply to the white customers leaving reviews but won't acknowledge what I said though...I guess those SOFT HANDS only...

The selection of drinks is incredible but the cashiers at this location are very rude. Just today, I went in and there weren’t any other people in line so it’s not like they were very stressed or anything. I went to a cashier that was an older looking woman and right after I set my drinks down and was reaching for my wallet, she asked to see my ID in a very forceful tone. I know it’s Binny’s policy to ask all customers for ID so I was going to show it anyways. Then when I got it out, I showed it in the wallet and asked if it was okay like this. She said “I need you to take it out!” in a forceful way. No “please” and she had this smile like she knew she was being rude to me. Then, at the end, she didn’t wrap my bottle in one of those green protectors that they usually wrap the bottles in.

I’m going to go out of my way to go to different Binny’s locations from...