PetSmart — Local services in Downers Grove

Used to take my senior dogs here because they had a wonderful groomer who “loved “ working on dogs. Haley worked on My one dog until he died and my other who’s almost 16, was coming. Mind you she has no physical ailments besides being old and slow. They called to confirm, never mentioning that they were unsure if they could take my dog based on “her behavior last time” and how “hard it was”- details never mentioned to me.

After almost turning us away, and being extremely cold to us, (my dog was in fine condition, not sick, just panting from excitement ) I begged bc I told her it was the last time they’d ever see us, and my damn dog deserved a dignified bath and trim and physically nothing was stopping her. She’s simply old and needs a little extra time and care which they seemed less than interested in doing. And after the rude behavior of Haley it was easy enough to decide we’d never be back.

As predicted they did the bare minimum. And still had the nerve to charge us full price.

If someone would have warned me before hand I wouldn’t be so enraged but we have been loyal to this groomer bc she was the only one who cared to take care of my dog. Good to know that when it’s too much like work we toss aside senior dogs like we do senior people. Shameful. PetSmart in Darien did the same thing when they were even younger. Good to know you’re hiring badly...

This store used to be good. There was a cashier there named Leslie who provided the best service I have ever had which is why I would go out of my way to go here. Lately this store has made many mistakes which has made it go downhill in quality. They fired Leslie that was mistake one and replaced her with some attitude ridden guy named Brian. His service will never measure up to anyone else’s. I have also noticed the care put into the pets has really gone down because the reptiles and fish seem like they are in terrible conditions. When I tried to bring it up with Brian he just gave me attitude. I wish they would get rid of this guy and bring back Leslie. It doesn’t stop there. There is a manager there named Rhea and she is just as bad if not worse. She is extremely rude, has no people skills and is very dismissive to the customers. She needs to go! This is no way to rub a business. Stay away from this store it has many things wrong. I will not be coming back I will go out of my way to...

Donna is incredible!! The entire staff is amazing!! I have an aggressive rescue that was abused, never socialized… (over 90LBS and still a puppy) He’s petrified of hair dryers, vacuum cleaners, umbrellas, candles!!!…lol, the list goes on!! As soon as Donna greets him, it’s like he’s meeting his long lost friend! She is able to do an entire grooming w/ furminator, cut his nails and DRYYYY HIM. He even goes crazy when I’m using my own hair dryer in the bathroom. She is an actual miracle, and truly heaven sent! They are all truly gifted and beyond patient. He really loves everybody at this location, and lets them pet him ,which neverrrr happens. (Ask my vet 😩😭🤦🏼‍♀️) Donna has an energy that is truly unmatched. She is a real dog whisperer. I will never take my big boy to anyone else. When I tell you this woman is truly gifted, I mean that from the bottom of my heart. Thank you Donna, from both of us 🫶🏻 And thank you to the whole Petsmart Downers Grove Staff. We are...