Best Western Chicago - Downers Grove — Hotel in Downers Grove

Needed a hotel same day. For the price and being rated 7 out of 10 stars on Booking.com I figured I'd save the $40 of booking elsewhere. When I got there at night, as a solo female traveler, it wasn't as welcoming as I'd hope. It was likely due to the restaurant next door. There was a group of men hanging around at 1030pm that kinda set me on edge initially. Not that the hotel can help that. Maybe better outdoor lighting? I had to park at the rear of the hotel and walk all the way around due to the parking being filled. It backs up to a business area, but there was a guy smoking out back in the shadows and semi-trucks idling, so again, I was a little nervous. The room was clean at a high level, the bed wasn't bad, but the room was not deep cleaned. The remote was kinda gross, the air ducts probably hadn't been cleaned in a long time and it bothered my breathing. The air was on low when I got there, but it was pretty warm in the room. I didn't want to turn it up and stir up all the the dust built up inside the unit. You could see it in the room unit and in the events walking down the hallways. I would recommend they clean that more regularly. The door handles were cleaned. There were stains on the lampshades and chair. Just the kinda things that make you question what else is dirty. The mini-fridge didn't get cold, but the microwave did work decent. The TV had decent typical channels. The water pressure was good and the water was hot and stayed hot for my entire shower. I was slightly grossed out by the shelving in the shower, as it looked unmaintained. The towels were basic and scratchy, but fine. They provided a hair dryer which was nice. There were some cars playing out back around midnight that were pretty loud and probably would have annoyed me if I didn't like cool cars. The thing that did really bother me was getting woken up at 445am by the garage truck. The dumpster was right outside my windows and I thought someone got into a car accident it was so loud. I would recommend trying to move it to the far back of the lot. It might help, instead of right next to the building. Staff was okay at night. Not overly friendly, but fine. The guy at the front desk in the morning of 10/11/25 was really nice. The lobby looked nice in the morning. I wouldn't stay here again for $140. It was more like a $90 experience. Breakfast was super subpar. No bacon, sausage, individual yogurts. Just a waffle maker, a few plains bagels or toast, some type of melon and mixed fruit, green bananas and yogurt that came out of a machine (eek). The waffle was okay but probably not worth it unless you were really hungry and broke.

If youre on a budget, it works. If you have the extra $40 for a higher scale hotel, I...

There are several issues with this property: The entrance and exit from property is cumbersome. If you are driving up on Finley, there is no left turn. You have to do all sorts of stunts to get in. The exit is also tricky especially when you are going to Oak Brook shopping Malls.

There is no forewarning or information provided about their housekeeping rules. The following events unfolded on us: (a) We arrived on Monday May 16. The next day we put the door handle tag to do up our room (why they provided it I don't understand as you will find out after you read my blog!) (b) When we returned to our room in the evening on Tuesday, nothing was done. I went to the front desk and the lady informed me that the tag does not help and we should have informed the front desk! How would have known this you wonder? She was kind enough to give us towels and toiletries as we had used them up.

So on Wednesday morning we informed the front desk and requested them to have our room done. We were informed that due to COVID they don't do their rooms up unless you are staying for 1 week. However, they would empty the garbage, provide clean towels and stock up the toiletries. When we returned in the evening and lo and behold, nothing was done!

At check out the next day we informed the same lady about the room. She, without blinking an eyelid told us it was housekeeping's fault! And that's it. Another interesting fact is there was food dropped outside room #315 since Tuesday, and despite seeing housekeeping on the our floor (3rd), that spill remained untouched until we left!!!

By the way there is no senior management on site to escalate any issues. I would definitely not stay at this location again especially given the amount they charge...

Unhygienic Conditions and Unresponsive Management – Avoid This Hotel. CANNOT UNDERSTAND WHY PEOPLE RATE THIS HOTEL AS HIGH DO NOT GET FOOLED MAYBE THEY ARE HIRED

I stayed at the Best Western Chicago - Downers Grove from September 10 to 12, 2024, and it was an incredibly unpleasant experience due to serious hygiene issues.

At approximately 11 PM, I noticed cockroaches crawling on the desk in my room. I immediately called the front desk to report the issue, but I was told that the hotel was fully booked and no other rooms were available. I asked for pest control or any assistance, but they said there was nothing they could do.

Since it was already late, I tried to sleep by leaving the lights on and avoiding the bed sheets. However, at 4 AM, I felt something moving on the bed and discovered a cockroach crawling in front of me. It was shocking and extremely distressing. I packed my belongings quickly and went to the front desk, only to receive the same response—that they did not have the authority to issue a refund.

This caused me immense discomfort, and I was unable to sleep that night. I had to move my luggage to my car at a very unsafe hour in the dark. The extreme stress carried over to the next day, negatively impacting my work performance.

I have since called the hotel manager, Gabriel, on Wednesday, requesting a full refund. I gave him my email address but have not received any follow-up as of today. No one has taken responsibility, and this lack of action is unacceptable.

Do not stay here. The hotel is unhygienic, the staff is unhelpful, and management is completely unresponsive. Save yourself the stress and...