Juicy-O — Restaurant in Downers Grove

If I could give all zero star ratings, I would. First time eating here. My son and I walked in at 1:40pm today Saturday 8/3/24 and we were greeted with less than welcoming attitudes. I asked the host what time they close because it appeared they were closing. He replied and said, 3pm and the kitchen at 2:45pm. This would give us an hour before the kitchen closes so we decided to stay but I was very mistaken. Our waitress was rude and not happy to be our server. My son asked if he could substitute his sausage and ham for bacon and she disgustedly said, why don’t you just order an eggs and bacon plate and we both asked, will that come with the same amount of bacon and she said yes. But of course his order didn’t come with the extra bacon and my poached eggs were hard. I had to flag down another waiter because our waitress was nowhere to be found and when she did reappear, she didn’t acknowledge the issues with our food and didn’t apologize. During our entire experience which was only 40 minutes, the staff was cleaning up all around us, they turned off lights, turned off the music and the staff was having personal conversations like doing their laundry and cursing. At 2:23, the staff was sitting around with their keys in hand, staring at us to finish our food. I asked our waitress what time do you really close and she said, they are closing early today. I’ve never had this kind of service at a restaurant in my entire life. Other patrons, my son and I were the last to leave. And the food was not good at all for almost $40! Save your money and time and eat...

Horrible. Will not return. Went to the location in/near Aurora that is pretty new. We waited about 40 minutes to be seated, we requested to sit somewhere not near the door, and the hostess hushed us and told us not to worry it won't be cold by the door (it was) and ignored our requests. Once we sat down, donuts served were good (the highlight of the day) and we ordered, we weren't given two of the menus (you get 3, one for food, one for drinks, one for specials). A few minutes after ordering, my mom picked up a menu of specials we didn't receive and requested an order change and the waitress seemed so bothered by it. I ordered my skillet and it arrived with green peppers (which I did not order, I am allergic), so I sent it back. When it finally came back after about 20 minutes, it was wrong again and they decided to change the potatoes on it. Finally I told her I lost my appetite and didn't want it. In the mean time, my mother received her eggs which she ordered over-medium. They arrived and were gooey and what I would call over-easy. My mother politely requested new eggs, in response the waitress argued with my mom and asked her if she knew what over-medium looks like and was impatient and rude. After requesting new eggs, the waitress never came back with any eggs. My mother and I ate the donuts and two sausage links for breakfast there, nothing else worked out. I never even got straws or a water refill I requested. We were told by the manager that our waitress was "one of her bests" HAH, if that is their best I would stay...

I've been to two different Juicy-O's now, and I had very different experiences at each. in both cases, I would say that the food was just ok. The little donuts they bring to the table are excellent, but the rest of the food was your average, middle of the road fare. Not horrible, but nothing to write home about (or go out of your way for). As for the service, at the Willowbrook location it was HORRIBLE. The waitress was downright surly, and she was completely inattentive. The only way we got anything was to ask the busboy (who was nice). In the end, we tipped the waitress very little, and brought a separate tip to the busboy for HIS service! On the other hand, at the Downer's Grove location, the service was fine. I can't say that we never had to ask for anything, but the waitress was friendly and attentive. She was around frequently with coffee, and when we asked for a refill on our waters she came back quickly. The busboy there was nice too (Juicy-O must have a good busboy recruitment program). He noticed us looking around (at the many cute signs all over the walls), and interpreted this as a need for something. He very nicely asked if we did, in fact, need anything, and did so with a friendly, helpful smile. I can't say that I will frequent Juicy-O since the food is just mediocre, and I can get better closer to home. However, if I do find myself going to a Juicy-O, it will be the Downer's Grove location and NOT the...