Zales — Local services in Downey

Our initial visit with Carmel Campbell was very good. She helped me and my finance pick out a perfect wedding band for him but as soon as we walked out it’s like their customer service went from a 10 to a 0. I came back to get the ring resized and the process took forever. I’m not sure if it’s because they don’t have the proper training on their system or what the issue was but it was very long and she had to go back and forth to ask questions to her other associate. I had a service pickup with Kay’s and I decided to just walk in and ask Carmen if there has been any update on the ring. She straight out tells me to come back in an hour because she’s going to lunch. And she would call me if it did come in. I ended up leaving the mall so I called a couple of days ago to get an update on the service since it was scheduled to arrive on the 29. The lady who answered the phone said she would give me a call back once it wasn’t busy anymore, and to this day I haven’t gotten any call back. And now it’s past the promised date and I called again this morning gave her my information over the phone only for them to tell me “I don’t see anything in the system”. I asked her to reread my phone number back to me and clearly it was a mistake on their end because my number wasn’t typed in correctly. I am just annoyed about the whole situation. I feel like they are very polite while making the sale but then once you walk out it’s a whole...

09/21/25 - Anna was so amazing and helpful with my ring trade in and upgrade. She explained the process as well as set up our appointment to resize my ring. Anna definitely made it a very enjoyable experience because she is very sweet and kind. Thank you Anna!

10/13/25 - Another review! Came in for my resizing appointment for my ring. Carol helped me with that service… while I was waiting for her to enter everything in the system, I was looking at the wedding bands as I have been trying to find another one just like the one I had so I could create a ring stack. Carol found EXACTLY what I was looking for! SOLD!!! She helped me with this new purchase as well as scheduling the resizing and the appointment for the inspection and cleaning. Carol was cheerful and so helpful from...

Went in to look at a wedding band for my fiance and Silvia Avila was so patient with us, she took the time to let us try on so many rings and never looked once bothered by it. She made sure my fiance made her decision and was completely happy with her choice. So after that she helped me pick out a chain that was perfect for me and I even bought a pendant that was so unique. Silvia has even taken the time to give me a call to answer some questions I had about previous purchases. I am very please with her customer service and knowledge. Do yourself a favor go see Silvia at...