JCPenney — Local services in Downey

Lets start off by saying my daughter did not walk out with anything she was inside the store and this man security, loss prevention whatever he is so rudely Apprehended my daughter and her friend At this point I don't see what the reason for pushing them or Cussing at them, calling them names My child was in tears As this man made them them speed walk to the back And lied to them by saying that they would only call the parent. Since when is it proper protocol to belittle children they're only 15 yrs old and again I repeat, they did not walk out with anything they were in the store, am I wrong ? or maybe I'm just an overly dramatic parent. yeah Jc penny may not want my child there but I don't think Jc penny is properly managed,!Their lost prevention people should pay more attention to those who are actually being thieves. You capture 2 little 15 year old girls wow you are doing big things even the cop that was taking the report from you said he found it...

This Jcpenneys is so bad. I went on Saturday around 6pm and was looking for a new comforter set with pillows. I went to the home department and tried to fine someone to help me and no one was around. I worked all over the downstairs looking for anyone and there was no one around to help me. I seen the a man at the furniture department and I asked him if he can please call someone to help me and he said there isn't anyone, and that he'll call someone when he is done helping the customer he was with, but when I walked away he wasn't helping her at all, him and the customer were talking about everything but furniture. I then walked over to him again and asked if he can call me the manager, he said yeah good luck with that. I was upset that they had no one to help me that I left all my stuff which would have been $258 sale and the reason why I know the total is because I went to another Jcpenneys that had amazing customer service and...

I’ve always shop at JCP Downey it has very friendly employees very helpful this past week I walked in looking for a JoJo Siwa keychain. My husband bought one for my 7 yr old daughter for her birthday and it got stolen from her backpack at school. I went to JCP to buy a replacement one and they were out of them the employees were so kind enough to look all over the store trying to find one for me but they only found a broken one. The Manager Juan went beyond his reach and bought 2 of the exact same keychains that we’re stolen and gifted them to my daughter. That lifted my daughter’s spirit and made her so happy and that is priceless to me and my husband. Thank you so very much JCP Downey specially to the manager Juan we will defanetly not stop...