Staples — Local services in Doylestown

One of the worst customer service experiences I had was today with the manager Amy. I had left a personal article of mine at the store, and called to ask customer service to help me locate it. They voiced on the phone they had no time or resources to help me. I ended up taking off work to drive to the store and ask to look through a box for my ID (that she said she didn’t find.. yet when made her look again it was there.. wondering if she even bothered to check when i called). It took 2 minutes of her time. Despite my empathy for putting her in a tough spot and appreciation for having her help me, she made me feel like I was a monster and threw the box to the floor huffing and puffing saying I wasn’t even a customer and that she “this was the last thing she needed to do today and your not even a customer (i am)”. It was a simple ask, an easy fix, yet I had to facilitate it and ask 5 times for them to work with me. She said she didn’t have enough associates yet it’s noon on a Tuesday with no one in the store. I will be calling corporate to complain, I hope people can learn to not take out their personal frustrations on customers, or else they...

My recent experience at the Doylestown Staples store was phenomenial both in problem solving my computer needs quickly that allowed smooth transition and flow to our business but the level of customer service was Master Class worthy,

In 20 minutes working with Ben and Ethan, they had the issues figured out with my computer that had taken other places 4 days.

They had several solutions avaialble and were able to talk me through 2 options quickly.

I wound up not only buying one computer but two. One was set up quicker than I had expected and was able to reschedule and entire day based on its early completion.

The second computer was done even quicker I was quickly taken through the process of set up, securing files, face to face and with a proactive smile and eager to please service.

If excellent service done right the first time and quickly with total trust in their process is what anyone looking for then please go to the tech counter at Doylestown, PA Staples store and ask specifically for...

I've been coming here for years. On May 7, 2025, around 12:30 PM, I stopped by to return an Amazon package. The male associate behind the counter seemed indifferent to customer service—he was on his phone, so I had to wait until he finished. When he finally processed my return, he placed the return sticker carelessly, barely securing it, and then tossed the package into the box.

Concerned, I asked him to double-check the sticker, but he responded with a dismissive look, as if I were making an unreasonable request. He reluctantly adjusted it, but his attitude made it clear he wasn’t interested in providing good service. It seems like he’s not being challenged in this role—perhaps a position that doesn’t involve customer interaction would be better suited to his temperament.

I hope the owner sees this and takes action to...