In The Game ICON Park — Local services in Dr. Phillips

This should have been a 4 or 5 star BUT I will explain that. This is a small arcade but it was a nice one. We enjoyed ourselves. The games were fun and most of the employees were attentive and professional. Some people were turned off due to the size but it had a lot of fun games. People were actually able to use the claw machines and win stuff. So, I found the Wizard of Oz game. If you swipe it once you get a 12 tokens to play, if you swipe it 2 you get a bonus. If you swipe up to 5 times you can 75 plays. So this was great for a while. Then the card reader malfunctioned. It took 5 swipes and gave me nothing. So, I had my husband go ask an employee. So, this boy comes over and I explained it to him and he said they can see that the card was swiped and that it took the money and gave me nothing. They can't add the $5 back on your card but they have something they can swipe. Well he swiped it only once and hit the rapid fire using MY plays, I pointed out that we did it 5 times and that it would give us a bonus. He was real snotty and then told me he would come BACK after I was done playing and do it. So he comes back swipes it ONCE only and ONCE again he uses MY plays smirking. I said wait a minute, you need to swipe it 5 times due to the bonus. He was really rude then saying I wanted something for free. That was it. I was like no, we had $5 taken off our card and you have only swiped it twice. Go and get your manager NOW. I am done with you. So the lady who was manager came up and I explained about the swipes. She looks at him and said I told you that you have to swipe it five times back to back for it to read the bonuses. So after she did it properly and he walked away still I asked her to stay. I told her how he implied we were trying to get something for free when he even said it showed our card was charged for 5 plays and got nothing. How he refused to swipe it the 5 times. How after the two times he swiped it that he then kept hitting my plays and was smirking. I told her that he was rude, obnoxious, unprofessional and needs to learn some manners. I thanked her for her help. She was real apologetic. I guess he was taken into the office. It just left an overall sour note on our time there. I would possibly go back and maybe the experience will be completely different. As for this time, it was a failure due to one employee. We left soon after, we just did not feel like staying after we had to deal with such rudeness. The manager though was very understanding and apologetic. The games were fun and we would recommend to try...

Edit: no longer Arcade City and not located in this location! New company took over called FEG whom only care about money and relocating arcade to inside ICON building and no longer called Arcade City it is called In the Game. They literally bought out the space in icon to force FACE Amusements (the other company) to sell their arcade to them due to not being able to compete with a larger arcade. I can't speak for the new location but if it is anything how they ran Arcade City from October 2020 to present the games will take your money because they will have constant errors and you will barely win anything their prices are much higher then previous company and prize points are much higher for cheaper prizes. Their cleaning procedures are not as good as the previous company either because of constant running out of cleaning supplies things are supposed to be wiped down every thirty minutes this rarely got done. Also if you care about how employees are treated stay away from this arcade because they are treated horribly as they get lied to by management. They also don't care about guests they see you just as $ signs and get fustrated if you question price changes, games not working/rigged, and will have attitudes if they have to deal with you longer then they want to at the redemption counter because of their redeeming points for prizes process.

Old posting when owned by FACE Amusements: This is a great place to have a good comfy time with the whole family. The staff is very friendly and ready to answer questions if anything goes wrong. My son loves that they have a Mario kart racing game. There is also claw machines that allow for earning tickets. I love that the tickets go onto a play card so that we can come back again and again. The arcade also has a nice selection of prizes. The best part about it is that it is...

I thought this would be a fun place to spend time with my family, I was wrong. My dad enjoyed one game there, and he got really good at it. Because he was so good at it, the employees gave him dirty looks and then when he wasn’t looking, they shut it off. They didn’t turn it back on the rest of the time we were there. Then, we moved on to play the claw machines. Every time we played, if we walked away even for a second, the employees opened the machine and placed everything we moved back to where it was, reversing any progress we made. The claw machines are pay-out based rather than skill-based, making it hard to play as is. The prizes are expensive for what they are, 7,500 tickets for a $15 lunch box. Considering we spent $200 there and won, in total, around 13,000 tickets (most off of the game they shut off, halting our fun and ability to gather more tickets), that is a lot to spend on such a cheap prize. I wouldn’t have a problem with the cost of the prizes if the games we enjoyed weren’t shut off on us. The only reason I’m giving 2 stars instead of 1 is because those bathrooms are really nice, the best I’ve ever seen. The employees weren’t exactly friendly, but man their complimentary mouth wash and TVs in the bathroom was unique. All in all, an okay experience, but there are MUCH...