Cafe 34 Istanbul — Restaurant in Dr. Phillips

To whom it may concern,

I am writing to express my extreme disappointment and frustration regarding an interaction I had with your staff during a recent visit. What I encountered was nothing short of appalling, and the level of disrespect I experienced is something I feel compelled to bring to your attention.

Upon entering your establishment, I was met with a team of three employees, and while none of them displayed the professionalism I would have expected, one individual stood out for his deeply inappropriate and unprofessional behavior. Despite the fact that I was calm and respectful throughout the encounter, this employee chose to raise his voice at me, displaying a tone and attitude that were both hostile and completely unwarranted. At no point did I provoke or warrant such a reaction, and yet I found myself being spoken to in a way that no customer or guest should ever have to endure.

What made the situation even more unbearable was the employee's decision to mock me. He sarcastically told me, “I’m speaking to you in English,” as if to imply that I couldn’t understand, and proceeded to make assumptions about my background, assuming I was American when I am, in fact, from South America. This comment, clearly meant to belittle and humiliate me, was deeply offensive. I felt targeted, insulted, and diminished, all because of his ignorance and inability to handle a situation with basic respect and professionalism.

I have never felt so disrespected in my life. As a person, I expect to be treated with dignity, especially when I am conducting myself calmly and politely. To have an employee not only raise their voice at me but also mock and make presumptions about my background was beyond hurtful. It was shocking and disheartening to realize that someone working in a customer-facing role would behave in such a manner.

As someone who has worked in hospitality for several years, I am well aware of the standards expected in this industry. Respect, patience, and professionalism should be the baseline of any interaction with a guest, regardless of the circumstances. Yet, what I witnessed and experienced from your staff was the complete opposite. From the moment I walked in, the employees were disengaged, sitting on their phones, showing a complete lack of regard for their responsibilities. And when I tried to speak with them, I was met with mockery, hostility, and complete disrespect.

This kind of behavior is unacceptable, especially from individuals who are supposed to represent your business. It reflects poorly on your establishment and leaves a lasting negative impression on those who walk through your doors. No guest should ever be treated the way I was, and I sincerely hope that this matter is addressed with the seriousness it deserves.

I trust that management will take the necessary steps to ensure that your staff is trained to treat all guests with the respect and professionalism they deserve. No one should walk away from your business feeling humiliated or disrespected, and I hope that future guests will not have to experience what I did.

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I recently had the pleasure of being served by Anastasia at Cafe 34, and I must say, her exceptional service truly made my experience unforgettable. From the moment I entered the café, Anastasia greeted me with a warm and genuine smile, creating an inviting and friendly atmosphere.

Anastasia’s knowledge of the menu was impressive, and she effortlessly guided me through the extensive selection, offering insightful recommendations tailored to my preferences. Her attention to detail and ability to anticipate my needs ensured that I had a delightful dining experience from start to finish.

Not only was Anastasia incredibly attentive, but her genuine passion for her work shone through in every interaction. She took the time to engage with customers, making each person feel valued and appreciated. Her professionalism and dedication to providing exceptional service were evident in every aspect of her work.

Furthermore, Anastasia’s efficiency and organization kept the café running smoothly, despite the bustling atmosphere. She managed to handle multiple tasks simultaneously without ever compromising the quality of her service. Her ability to remain composed under pressure was truly commendable.

In addition to her outstanding service, Anastasia’s friendly and approachable demeanor created a welcoming environment for all patrons. She effortlessly connected with customers, making them feel at ease and ensuring they had a memorable experience at Cafe 34.

Based on my experience, I believe Anastasia is an invaluable asset to Cafe 34. Her exceptional service, attention to detail, and dedication to creating a positive customer experience are truly remarkable. I highly recommend her to be recognized for her outstanding contributions and hope that her manager considers rewarding her with a well-deserved bonus.

Anastasia’s commitment to excellence sets a high standard for customer service, and her genuine warmth and professionalism leave a lasting impression. She is a true gem, and I look forward to returning to Cafe 34 soon, in large part because of the outstanding service provided...

I recently had the pleasure of dining at Cafe 34 Istanbul in Orlando, FL, and I must say that the service provided by Natasha was exceptional. From the moment I walked in, her warm and welcoming demeanor created a delightful atmosphere. Throughout the entire dining experience, Natasha demonstrated a great attitude, attentive service, and a genuine passion for ensuring that every guest felt comfortable and satisfied. She went above and beyond to make recommendations from the Turkish kitchen's menu, providing helpful insights into the flavors and ingredients of each dish. Not only was she prompt in taking orders and delivering the food, but she also made sure to check in on us regularly, ensuring that our needs were met and that we were enjoying our meal. Her genuine smile and friendly conversation made us feel like valued guests. Her knowledge of the menu and willingness to accommodate special requests were commendable. She handled our questions and dietary restrictions with patience and professionalism, making us feel at ease and confident in our choices. The exceptional service provided by this waitress truly enhanced our dining experience at Cafe 34 Istanbul. Her dedication, attentiveness, and positive attitude were exemplary, and she deserves recognition for her outstanding service. I highly recommend visiting Cafe 34 Istanbul for a taste of authentic Turkish cuisine and the opportunity to be served by such a wonderful and attentive waitress, Natasha. It is evident that the staff at Cafe 34 Istanbul takes pride in providing excellent service, making it a standout dining destination in Orlando. Thank you Natasha and the entire team at Cafe 34 Istanbul for a memorable and enjoyable experience. I look forward to returning soon to savor more delicious dishes and experience their outstanding...