Marc Jacobs - Orlando Vineland Premium Outlets — Local services in Dr. Phillips

First of all, I wanna say I am completely blown away, and that’s not an easy thing to do! I have desperately been searching for a particular purse, and on a complete whim, called the Vineland store to see if there was any chance at all they had it. The store is approximately three hours from me, but it would be worth the drive it if they had the bag. Khrystal Feliciano answered my call and was so incredibly sweet, helpful and a true joy to talk to. She informed me that no they did not have the bag in the store, but that she would check other stores and see if she could locate one for me. I don’t know about you, but I’ve heard that time and time again and never get a phone call back. Not the case with Khrystal! She called me back within a half an hour to let me know if she had found the purse and that it would be shipped directly to me! She communicated with me multiple times in multiple ways, checked on my package and made sure everything arrived with perfection. I have worked in retail for 30+ years and I can tell you Khrystal is the model for customer service. Marc Jacobs execs take notice - you have a true gem working for you! I will definitely be a repeat customer. Thank you Khrystal for going above and beyond and making this customer...

During our recent vacation in Orlando from Kansas, we had an unforgettable shopping experience at the Marc Jacobs store at the Vineland Premium Outlets. From the moment we stepped inside, we were greeted with warmth and professionalism by Lucas Souza, an incredible salesperson who made our visit truly special.

Lucas went above and beyond to help us find the perfect accessory to complement our style. He introduced us to a stunning leather purse that immediately captured our hearts. His knowledge of the brand and attention to detail made the entire shopping experience effortless and enjoyable. It’s rare to come across such excellent customer service, and Lucas’s enthusiasm and expertise were truly impressive.

Not only did Lucas ensure we had all the information we needed to make an informed purchase, but he also made the entire process feel personal, like shopping with a friend who genuinely cared about helping us. His positive energy made us feel valued, and we left the store not just with a beautiful purse, but with a memorable experience.

Thank you, Lucas, for making our time at the Marc Jacobs store such a delightful part of our vacation. We’ll certainly cherish our beautiful purse—and the wonderful service we received—for...

I just had the BEST shopping experience at Marc Jacobs - Orlando Vineland and I have to give a huge shoutout to Gabi who works there. She was an absolute gem! From the moment I walked in, she was so friendly and went above and beyond to help me out. Seriously, she was more helpful than she needed to be, and I appreciated every bit of it.

Gabi has been helping me with my shopping experience even though I live in another state. I haven't had a single problem; in fact, she's made my shopping experience even better. She’s super professional, but also really kind and fun to talk to. She made sure I found exactly what I needed and turned my shopping trip into such a pleasant experience. If you ever find yourself at Marc Jacobs there, make sure to say hi to Gabi –...