Extended Stay America Suites- Orlando - Convention Ctr - 6443 Westwood — Hotel in Dr. Phillips

I was made to give at least one star in order to post. However, if it were up to me, they would get nothing! I was told that this hotel was pet friendly. However, that would only be true if there wasn't favoritism between the managers and certain guest. I had been thrown out into the streets by one of the managers at The Extended Stay America Hotels, by the name of Tasha. I was forced into a desperate situation, as she has taken my money $1000 plus pet fee every week for three weeks and have caused such distress, by allowing another guest to harrass me and my family. This manager (Tasha) in particular has taken high favor in the other guest and therefore has tried repeatedly to cause me trouble through my entire stay. Threatening me from the beginning to throw me out into the streets, even against The district managers (Tonya) advice that she has no authority to just throw me or any guest into the streets. I was assured by the district manager Tonya that I would not ever be thrown out. But A confrontation began when the other guest came out of his room as my husband was leaving and began to cuss and scream out while my young grand babies and children were present.I went straight to the front desk and asked if I could be moved into another room and Sarah at front desk was more than happy to do so. In the middle of my switch, the police came with a trespass warning. I asked for my money so that I could find somewhere else but they declined.

I cannot get a hold of anyone in corporate and no one will help me at all in this hotel experience. I have paid close to 4 thousand dollars to stay weekly in the hotel, and had reserved a two month stay until my house was available. I was finger printed and asked to leave immediately by police as per Tasha. I was forced to search for another place costing me more money relocating to two more hotels. I have no transportation, I am diabetic and have high blood pressure . I am on insulin that needs to be refrigerated. I told the hotel staff and the officers that came that I was diabetic and needed to refrigerate my meds but they said nothing could be done. I asked the police why was I being thrown out when the other guest was the one screaming and cussing at my family? They said because a complaint was made talking about barking dogs and crying babies.

I spoke to a front desk employee (Nilah) who was close knit with Tasha as well, who transferred me to a substitute manager (Jeffrey)the day after trying to retrieve my money and he said that he would try to get me back into the room instead. He told me to give him a few minutes that he would talk to Tasha, but he never called me back. So I called him and asked why he didn't call me back. He then said that he was told that I had threatened the guest and that's why I was thrown out. I then told him that the police never mentioned any threats and that they need to hear my side as well.I have yet to hear anything from anyone at all. I have been emotional since. I was so embarrassed, hurt and humiliated.

I was treated wrong and disrespected. Tossed into the streets is a scary thing. My hotel experience was a very horrible situation. I can't sleep. I believe this hotel owes me more than $5000 and they need to compensate me for all damages, personal, and financial. I was advised to seek legal help and am in the process of doing so, including reaching out to the media.

I am so disappointed in this hotel and will never recommend it to anyone. While it has worked for so many, I believe that if anyone stood in my shoes,they too would have the same disappointing outcome. This is a big business and it should deal with their guest with the utmost respect.

Shirley...

Lots to say here. First the staff is friendly, most of them are very kind and they keep the place CLEAN. I really enjoyed coming into a place that smelled clean all the time. Some of the employees are untrained, they don't understand how to correctly take a payment. At one point my payment being refunded, and when it took time to come back to my account for me to repay it, the manager was a bit aggressive on a issue her employee caused. Maybe train them, and not take it out on your customers when there's a mess up on your end. Chloe was the BEST employee there. She was always friendly and happy to help you out.

We twice had someone randomly open our door and immediately close it once they realized someone was in there. Once we were told it was cops looking for someone....it wasn't. It happened again and we found out it'd been staff. Someone going into rooms I guess when they thought no one was there to clean but we were actually sleeping. It was very startling. The door locks were all on so they didn't come in but still not fun to be woken up to.

The rooms are fairly sized and pretty well clean for the price, the shower isn't very hot at all, but the water at the sink will scald you. The pool area needed some real TLC. It was just a sad hole with water. No chairs on the pool deck, no lounges, no plants, no shade, it was brutal and there's a obvious ring of grim around the entire edge, too bad they don't care for the pool much as they do the inside, it could be a charming area. The fitness center is very small, hard to do yoga in. And the equipment is iffy. Bike didn't work at all and the treadmill was having issues with staying on.

Now the REAL PROBLEM. The man in the room next to us (he was in 100,) is a absolute nightmare. He's been there for years to what I understand, and this has left him feeling entitled. He would BLARE his TV all hours night and day. My wife and I would be very patient with it all day but finally by two am, we'd have to make that call to the office for relief. This man didn't like that and FOLLOWED me to my room door telling me I should come to his door at 2 in the morning if we had issues. This never stopped over our time here and the workers would go tell him to turn it down when we'd finally have to call late hours of the night, but he'd come out and scream at them in the halls, yelling threats to them and us all so he could have his TV up. Nothing was ever actually done they just let this man get away with threatening staff and guest. They'd offered to move our room but why should I move? I paid just as much as he did, I obeyed the rules, this man was cause many issues beyond just noise with his entitlement. He also felt it just fine to "claim" himself parking with a lawn chair he'd leave in a parking spot. And smoke his gross cigarettes right outside the doors to the outside so as soon as you step out you're in his clouds of smoke. The entailment is unreal the manager here was cool with him just doing all of it. We'd had a reservation till October but we left early because of that one man.

This place is fine as long as you're not in room 102, don't enjoy swimming, and don't mind some iffy workout equipment. Sure it's there as advertised, but it's not useable so it's just a BIG reach on what it has to offer. Yes the rooms are clean and that's about it. So if that's all you're looking for you'll be happy with...

For starters lets say its an older hotel definitely needs some renovations done especially in the area that it is located in, wasn't the worst of stays but it wasn't the greatest stay either I've been here at this location for 30 days now. The ac worked great the ceilings were overall good except in the bathing area looks soft like its about to cave in over the shower.

when I first arrived it was the most horrible room I had been in there was a roach greeting me on the wall dead but he was just chilling next to the television, then making my way into the bathroom the tub was so disgusting it had some brown stuff smeared in the tub I definitely vomited first hand knowing that I would not be refunded I had to go get cleaning supplies immediately (baking soda, a couple of real lemons and vinegar oh and some bleach)!!! also the shower head was build up with scum (real lemons and baking soda cleared that right up) it wasn't roach infested but it definitely had roaches I would wake up to babies roaches being born in the kitchen. The tile in the kitchen area and bathroom can be chalked down for better presentation. (Its a five minute job)

The front staff were all pleasant great customer service from all of them, they would accommodate any towels or washing the linen without hesitation. Smiles and Greetings each time 😊. They even called me personally to make sure I was pleasant with my stay I did advise I would leave my honest opinion. they said its ok it'll make us a better hotel and stay for future guest.

Me not knowing they only clean the rooms every two weeks(short staffed I assumed) which is kind of not the best idea to have and even if there was housekeeping the one guy would stand outside the rooms on Facebook browsing like he was working and he would skip rooms I would catch him and just utilize the equipment and cleaning tools to clean as much as I could. If they decided to come in the room to clean it was very bare minimum he would only change the towels they wouldn't attempt to even spray and wipe the tub down, sweep and mop the tile flooring not change any linen on the bed and the bed is very uncomfortable by the way. The housekeeping would never vacuum the floors in the room or the hallways of the hotels so it would wreak of a bad smell it could be avoided they are paid to this as paying guest we should have vacuum floors now they are expecting a visit this week at this location so they did clean them and they also cleaned the stairways and the elevators finally this week of 12/18/22 -12/20/22 which is sad. Do It Daily keep the hotel upkeeping! Also I am not sure why but every Friday night there was a man named John that would come to to my door and just push the door open like he was looking for someone or something in specific(I was afraid like he was watching me and timing me) I had to answer the door with my registered firearm to let him know to stop coming and then I had to invite a guest to stay a couple of nights because I was afraid of being there alone. Overall I wouldn't say the best but I wouldn't say the...