Lone Peak Hospital — Local services in Draper

We truly appreciate our experience during labor, delivery, recovery, and six days in NICU. I felt very respected by each nurse that came around and was assigned to me. There wasn't a bad nurse to choose from, though I didn't get to choose, but I feel like I got lucky to have Shelby during my labor to act quickly when my body and my baby had stresses, to have Danielle with me during my pushing and delivery phase, and Catherine was an excellent nurse to have at discharge (hope I remembered their names right!). I was well instructed on how to help myself best recover, and I was given plenty of supplies to take home. The food included in my stay was really quite good, most of it, and it was so nice to have a fancy celebration dinner after delivery! Thank you!

The knowledgeable NICU nurses who cared for my Thea around the clock brought an exhausted and worried mama so much comfort. They answered my constant questions and did so well to accommodate me so that I could nurse my girl right in the room, even though it was very packed and under renovation at the time. If they were stressed about the environment, they didn't show it; their expertise and professionalism rose above. But they were also conversational and happy, despite having such a tireless job. They never made me feel like an inconvenience, and several nurses sent us a signed congratulations card at our home, which brought tears to my eyes (but what doesn't these days haha). Thank you to all the great staff at LPH.

After delivery I slept one night in the same room then I was moved to floor 4. That bed was much nicer, so that was great to have one more recovery day with a better bed. Though the chair-become-bed option in the smaller floor 4 room would not have been able to hold my husband at all, so luckily we don't live far and he slept at home. Some doors were kind of heavy to open considering the possible weakened state some patients could be in. And some restrooms didn't have hooks in them (to hang robe/purse/coat), which I always find inconvenient. Those are my only feedback improvement items. :)

It was great to have a water mug with bending straw. The delivery gown was pleasant enough for the job. My birth plan was reviewed by my nurses and respected and adapted well as we went along. My unplanned epidural was effective in the right areas, and everyone supported my decision and helped coach me through each movement and non-movement required. I was under such a whirlwind moment of stress I have no idea who was holding my hand and supporting me during it, but they were fully there for me in my moment and I'm so grateful. All I could do was focus on breathing and holding still and trusting their every word.

And there were only two moments in the NICU that brought heaviness on me. One shift the nurses told me emphatically to be there right on the hour to nurse, so I did my very best thereafter to time everything just right. And then a night shift nurse did things a bit differently so that her cares were starting on the hour and I sat and waited until she was done before nursing, and it just stretched out my fatigue more than I realized it would. I would have rather come 10 minutes after the hour when I could then hold and feed my baby and not be in the way but keep resting (I hadn't been discharged yet for that shift), because all the hormones and trying new things and being there then going back to try pumping then starting all over...ten minutes was a big deal haha. And then the other thing, a small thing but it just poked my spread-thin heart just right, was the nurse assigned as charge nurse that morning grumbled about hating her job, and the context I gathered was it being her turn as charge nurse, but I couldn't help but think of the attitude spilling into her care for my baby. So it was hard to overhear those words, even though I gather that being charge nurse must be something rather difficult. So whether that difficulty can be improved, I'd recommend a caution to use wise words when parents are in the room!

Lactation consultants...

I had a baby in Feb 2024. I saw Veronica Blair (Eve). I loved Eve and looked forward to our visits. She was knowledgeable and caring. At the end of my pregnancy we discovered my baby was breech. I decided to have a c section. Due to my baby measuring small the MFM Dr changed my due date from 2/26 to 3/3. We scheduled my c-section for 2/28. On 2/26 I was bleeding & feeling contractions. The nurse in L&D was one of the most unsympathetic and unhelpful nurses I have met. She was annoyed I was there and wouldn’t check how far I was dilated. I kept asking and she kept making excuses why she couldn’t check me. She finally said I needed to “explicitly ask” her to check me. I had asked 3 times at that point.She said I was a 2 and the monitors were not showing contractions. She said I wasn’t in labor and I could go home or stay there. I opted to go home. I was over 40 weeks pregnant at this point. We headed back in at 2 am & I had to walk from one end of the hospital to the other since L&D wasn’t open at 2 am. That’s a long walk. I got to the triage room. I was a 4. My contractions were getting worse so they did my c section that day. The nurse inserting my IV was on the phone and not paying attention. She ended up poking me 3 times and blew a vein the 2nd time. I was bleeding and had my husband not noticed I would’ve continued to. It was pure chaos. I understand the urgency to get my breech baby out, however, it was incredibly scary. My water broke and they checked one last time. I was at an 8. They got me to the operating room just in time to do the spinal.I felt them take my baby out. I had been told I would be shown my baby but was not. I could not hear my baby crying. I repeatedly asked for updates & i was ignored. I now know she wasn’t breathing. Someone could’ve told me my baby was alive. My husband gave me the only update I received. I was sewn up and taken away. I didn’t get to see her. My baby was sent to the NICU for inhaling fluid. And the stay just continued to get worse. I got to hold my baby 6 hours later. They told us she could come back to our room if she was off oxygen for 2 hrs. They took her off and she wasn’t doing better so she had to stay. The next morning they came in and told us they needed us to move to the 4th floor. Again in total chaos they threw all our stuff on a cart and moved us to a different floor. The 4th floor is not locked down the way L&D is. Once we were moved to the 4th floor suddenly my baby couldn’t come out of the NICU until she had been off oxygen for 48 hours. They told us that was a NICU protocol… but was it? Or was it because they didn’t want to have to lock the floor down since that would inconvenience the people on that floor? The shower in my hospital room sprayed water out into the bathroom so when I went to get out I slipped and almost fell. There was nothing to keep the water inside the shower. After 3 days in the hospital they went back and forth on what the next step was. It was all over the place, When they decided what the plan was it was of course chaos to get us and our stuff out of the room because they needed it for other patients. They discharged me as a patient but let us stay in the “hotel” room of the NICU.The baby was in our room but hooked up to the monitors and she was checked by the nurses through the night. It was awful. When we were discharged it was a rushed ordeal. I feel like our stay was unnecessarily traumatic and awful for all of us.

After returning home I got a call from someone at Lone Peak. They said that’s not how they do things and asked if they could send something. Nothing came. I will not return to Lone Peak. I absolutely loved Eve and her staff. Our experience at the hospital was horrible. I hope leaving this review gives the hospital management an idea of what’s going on there and how frustrating it is to be told a hundred different things and get the run around when you have a baby in the hospital and are anxious first time parents. I hope no one else has to go through what we...

I have gone to this hospital a few times. The first time they were nice but put me in the back of everything. Like my situation wasn't an emergency. The second time I had my husband drive me. I had a baby 3 days earlier. But was in extreme pain. My chest started feeling a lot of pressure. I couldn't breathe. Initially I thought it was a pain attack until I started blacking out. I don't remember the drive to the hospital. But I do remember them asking what was wrong and I couldn't speak so I looked at my husband and he explained I was having chest pain. They took their sweet time trying to get a doctor and or a nurse. Then a nurse came out and I heard her start screaming then I was out. I must have fainted or something. When I woke up there was a doctor sitting next to me and my dad sitting on the other side. The doctor told me I had two choices. I don't remember the first, but the second was to put me in a medically induced coma because I have Epilepsy. Then pull the fluid from the left side of my body that wasn't supposed to be there and repair the damage. It was pneumonia, but then turned into a bunch of other problems. My heart wasn't doing good. My kidney and liver weren't doing good. I also got sepsis while in a coma. When they woke me up I had tubes all around me. I remember my dad sitting next to my bed and I couldn't talk. My throat was swollen from the tubes they had down my throat when I was in a coma. It hurt to breathe I had a mask on. I continued to try and take it off, but I couldn't tell them how much pain I was in so I just cried. The nurse was extremely unprofessional and continued to come in and yell at me for taking my mask off. The last time he came in he yelled at me and told me if I took it off again he was going to duck tape it around my head and have my arms restrained. All the nurses were horrible. They would yell at me at night for not sleeping. The bed I was in was very sensitive to movement. So anytime I would move it would beep. So the nurses would yell at me all night. Except for 2 night nurses were very nice to me. I have a hard time remembering names. But they were so great I wanted to bring them something after I got out of the hospital. They were seriously the best nurses. They took care of me, they handled my pain, they were awesome. I had a different nurse who ended up giving me a cold shower, told me to "deal with it" then didn't stay. She left and I couldn't walk on my own. I was sitting in a chair and I couldn't get up. My aunt came and saw I was in the shower and asked where the nurse was. She yelled at them for leaving me there alone. Then told them to get out because she could handle it. My aunt turned the water to warm so I didn't have to sit in cold water. She helped me wash my hair and stand so I could wash my body. The day nurses were horrible. Then my doctor. He was completely incompetent. He was rude, always sending someone else in to tell me about my care. My cardiologist was the only one who came to see me face to face to tell me I was good enough to go home. It was a horrible experience. The third time I went was for a possible broken elbow. I waited for almost an hour. Until I realized they were grabbing all the white people before me. That came in AFTER ME. they were racist. Now I'm starting to believe that my terrible experience before was due to the color of my skin. Horrible hospital. Personally from my experience if you are a white person go ahead and go. I'm sure they'll treat you with great care. If you are colored definitely go...