Xfinity Store by Comcast — Local services in Draper

My Dad's experience with Xfinity was a horrible joke!!

My dad needed his home theater fixed, internet set up, and cable set up. He also wanted the Xfinity home security system installed.

The cable guy came over and he was at his house for 4 hours or so setting up and fixing. He did not know what the hell he was doing at ALL !! The guy did not speak or understand English very well either.

He did not fix the theater, he drilled holes in the wall that wasn't necessary for the cable. The cable barely worked.The wires he had for the theater and internet were not compatible with my dad's equipment. So the internet did not work. After he drilled the holes he left a mess. Very unprofessional!!

Later a another tech came to install the home security system, he was very nice. But the order was totally wrong. My dad was promised 5 cameras, 5 window alarms, and other stuff. In the order that the tech had was 1 camera, and 5 window alarms and the other items were not there. Natalie is the one who screwed up that order. My dad called them but as most of you know that's a huge joke. No one will help you.

Today Dad went to take the equipment back and there were 5 customers in front of him. He was in a hurry and he asked one of the employees, "I am in a hurry can you please just take the stuff? And the employee just said, there is just 5 people a head of you." My dad had to repeat that he was in a hurry. And added, " do you want your stuff back? The employee said, " Well of course we want our stuff back! You can take it to UPS and ship it back to us if you want to."

My dad also got a $500 Bill today. He will not be paying that because He cancelled way a head before his 30-days 2. He never got to use the services promised.

Xfinity, get your company...

I had the unlucky opportunity of speaking with Karen, who was very unwilling to help. My bill doubled and I asked her for options. She checked on the computer and told me she could lower it about $60. She even said “that is your next best option”. I then told her that maybe I wanted a new bundle, with less channels, and other perks to which she replied “I can’t do that. This only gives me the best deal with what you already have. If you lower the amount of channels, it’s not going to change the price”. Hmm. Can’t say I believe this at all... At every turn where I asked for a change on my bill, she was very quick to shut it down and not offer another suggestion. Instead, she would reply with a pessimistic attitude. To be honest, I left the store very disappointed at the way Karen answered my questions. There was absolutely no time in which she tried to go above and beyond and see what else she could possibly do to help alleviate the cost of the services, even when I asked to just remove services to bring the price down. As a customer of Xfinity for 11+ years, I thought she would try a little harder. Do better, Karen. From your demeanor and your answers with an “I-cant-do” attitude, you’ve fallen short in customer...

AVOID THIS COMPANY AT ALL FRIGGIN COSTS - Not just THIS store, XFINITY in general. My mom and I went into the store to try and figure out why our TV bill was so high. Waited 20 minutes, spoke with a rep, he explained why it had gone up (something about being out of contract, which doesn't make sense), said that he could get us back on the EXACT SAME PLAN, no changes made to our current service, for the price we originally paid. Sounds good, right? Well, we thought so too. But this rep left out some MAJOR details - forgot to mention that our DVR space would be significantly reduced; that we'd lose multiple channels, and that we could only record ONE program at a time, when before we could record up to 3 shows. I've spent at least 24 hours going back and forth with the company - one said that it would be escalated to a supervisor (worked as a CSR for near 10 years, that's speak for "We don't give a flying fudge and won't do anything about it"), one who's been VERY apologetic and promised multiple things but has yet to deliver, and finally a rep who was just... rude. I'm trying to stay positive but this is probably the second worst CS experience I've had, the...