T-Mobile Authorized Retailer — Local services in Duarte

I recently had the pleasure of experiencing what can only be described as the gold standard of customer service, and it left me truly impressed. From start to finish, the service provided by Angale was exceptional, and I felt compelled to share my thoughts.

The attention to detail and commitment to provide customer satisfaction were evident from the moment I reached out for assistance. Angale was not only highly responsive but also incredibly knowledgeable. She listened attentively to my inquiries and provided thorough, personalized solutions that addressed my needs effectively.

What stood out the most was the genuine care and empathy displayed by the her. It was evident that she was not just going through the motions but were sincerely invested in resolving our concerns and ensuring our overall satisfaction. This level of dedication is a rare find in today's fast-paced world.

Overall, my experience with this store’s customer service was nothing short of outstanding. It serves as a shining example of how businesses should prioritize and execute customer support. I feel grateful for their dedication, and I can confidently say that I am a loyal customer for life. Kudos to the team for setting the bar so high and delivering on their promise of...

@TMobile It's frustrating when we approach them with questions or concerns, expecting assistance, only to be met with indifference or a lack of knowledge. Their role is to provide support and ensure customer satisfaction, yet there are times when their behavior suggests otherwise. This can lead to a sense of confusion and dissatisfaction, especially when we are relying on their expertise to resolve issues. Communication is key, and it's disheartening when it feels like we're not being heard or understood. Perhaps proper training and a focus on customer service could help bridge this gap, fostering a more positive experience for both employees and customers alike. Ultimately, we all want the same thing: a smooth and efficient resolution to our problems. He had a real nasty attitude today, December 16 in front of my mind he denied not giving me the correct information. My mother even told him he gave me the wrong information but he got real snappy and nasty with me but he gave me all information today after I complain them, people is real unprofessional. Don’t come to work if you wanna have a super attitude, and you don’t...

If I could give zero stars, I would, but that's not an option. Let's face it—T-Mobile has a well-deserved reputation for poor customer service. When I walked into this store with the intention of buying a MacBook and an iPhone 15 Pro Max, I wasn't greeted or even acknowledged. It seemed like the staff assumed that because I was dressed casually and have tattoos, I wasn't a serious customer. Instead of engaging with me, the employees were clustered together, laughing about something. It's disappointing to see such a lack of motivation and professionalism when trying to...