Mattress Firm Duarte — Hotel in Duarte

It was a really good experience shopping for the perfect mattress at a reasonable price at the Mattress Firm store in Duarte. My wife and I had the pleasure of being assisted by Shawn. He is very pleasant and knows the products really well. He was very professional, warm, and friendly. My wife and I were actually on our way to a Sleep Number store when we just happened to pass by the Mattress Firm store in Duarte and decided to stop in. We wanted to check it out and gather some information in order to have something to compare with at the Sleep Number store. We intended to be there for only 20 minutes but after an hour of examining different types of mattresses and pillows and asking a ton of questions, my wife and I knew that we had found exactly what we were looking for. Unfortunately, it was going to cost more than our budget. But, rather than walking away disappointed, we were able to apply for financing in order to take advantage of the 24 months with 0% interest promotional via Synchrony credit card. Within minutes of applying, we were approved and were blessed enough to be able to purchase an iSeries 2.0 Hybrid 1000 12” Medium mattress with a Signature Adjustable Base, a couple of Purple pillows, and a Cooling Knit Mattress Protector. A huge thank you to Shawn for informing, guiding, and reassuring us at every step of the way. We are two very satisfied customers who simply can’t wait to get some much needed sleep on our new hybrid mattress and...

I recently purchased a certified floor model adjustable base for my elderly, disabled father. Shawn was great about helping me find a good option that worked with my father’s limited income. There was an issue with the remote and base when it was delivered. I immediately called the store and spoke with Yecenia, the store manager, since Shawn was not working that day. Yecenia immediately apologized and made arrangements to exchange the floor model we purchased for a brand new, nicer model for no extra charges. The new base arrived a few days later and it is a perfect fit for what we need. Both Yecenia and Shawn were genuinely committed to getting the right fit for my dad. I highly recommend this Mattress Firm store and these two individuals. They care about people and did the right thing to get my issue resolved. I would definitely use this business for my mattress needs in the...

Yecenia was beyond amazing. She was incredibly attentive, exceptionally knowledgeable, and gave my family the best shopping and customer care experience. She treated us professionally but also made us feel like family. She was welcoming from the start. This was our first time visiting a Mattress Firm store and we were definitely wowed. The store had a great selection for all budgets and has no hidden pricing which made us comfortable while trying out the beds and different frames with a selection of bells and whistles. Yecenia was knowledgeable on the differences in the bed details as well as pricing differences. My mom was visiting from out of town and visited the store with us and will be returning to get her own bed too. We are so glad we visited this store. Yesenia took such good care of us, we can’t wait to see her see again for our...