The UPS Store — Local services in Duarte

Came here near closing to drop off a package while the UPS driver was loading up packages for this store. Things got super uncomfortable and heated when the driver finished loading the truck and tried to use the bathroom here but the owner (Asian guy as mentioned) forbid him to use the restroom and things escalated, the owner got super aggressive and deregatory (they had moved to the backroom but we could hear them arguing and cussing at each other) and it sounded like the store owner put hands on the driver????? The whole situation was extremely off-putting and gross. I have family that drive for UPS and hate to know that they can experience this type of treatment while they're doing arduous work delivering and picking up packages. I Would NOT recommend supporting this location if there are other UPS...

I left a note for a UPS driver to return a package to the sender because I was refusing it; however, the driver still delivered it so I brought it here to return it. They were willing to take the package but would not give me a receipt because they are doing me a favor. I was able to do the same refusal at an Arcadia UPS store and was able to get a receipt. The owner (who also owns the Monrovia store) and the associate told me to take it to the Arcadia store. So, I did take it to the Arcadia store and the store manager was able to come up with a solution that...

Mike and his team are always courteous, polite, and helpful! I have witnessed them handle even the most difficult customers with patience and professionalism. In a world where entitlement can sometimes run high, I truly appreciate their ability to manage challenging situations with grace. Customer service is no easy task, but they strike the perfect balance between warm, professional service and setting respectful boundaries when necessary. Keep up the great work,...