SEPHORA — Local services in Dublin

I visited this location for a makeup lesson and wasn't sure what to expect. I arrived before my appointment with an open mind, ready to learn anything. I checked in with one of the staff members and was told I will have to wait a bit until the station for my lesson was ready. Once ready, I was helped by Sandy who immediately gave me her undivided attention in my makeup lesson needs. She asked what my goals are and what I'm hoping to come out with after finishing the lesson. I told her it was my first time with makeup and I was nervous going into it. I also said I was nervous to go into the store in the first place. After sharing more about myself with Shandy, she expertly guided me through the lesson. Sandy broke up the lesson into manageable parts and constantly made sure I was comfortable and doing things right. We had great back-and-forth conversations regarding what I wanted to do with makeup and testing out different methods of applying makeup. I definitely felt like I had a great Makeup 101 lesson from Sandy. We were able to try things I didn't like and things I did like. In the end, I was happy with the results and my final look. Simple, clean, and durable was all I needed. Sandy made sure I was able to get there. To wrap up the lesson, Sandy added all the products used in the lesson to my account. I found this helpful and will review the items for future purchases at Sephora. Thank you again, Sandy and the Sephora staff for providing me a stand-out experience...

If I could give 0 stars I absolutely would. My mom and I bought a $68 Kerastase mask and upon opening at home it was the WRONG product in the packaging. We have bought this specific mask about 6 times a year for 8 years. Expecting quality customer service due to THEIR mistake, we tried to exchange it for the correct product the following day. The manager claimed “it’s kerastase’s fault since it was sealed so you’ll have to contact them. we don’t even sell this here so I can’t exchange or refund you for this.” I brought up how we bought this at SEPHORA, HER store, but the logic didn’t seem to hit and she very rudely continued about how she can’t do anything and how we’ll have to find Kerastase’s number and contact them ourselves. So now somehow, we have to go through the hassle of contacting Kerastase instead of Sephora dealing with this even though our money went to Sephora… She also said “we’ve never had this happen before” as if to imply there’s something fishy on my end, well guess what, I’ve also never spent money at a store I used to trust only to end up with a wrong (and cheaper) product and get told to figure it out myself! Horrible customer service, RUDE and UNHELPFUL manager, will NEVER return and will take this up with corporate kerastase, and my credit...

Racially profiled. Walked in, an associate asks if I needed help, I ask about if a product was in stock. She says she’ll check & NEVER got back to me. Then comes back up to me a SECOND time asking if I “needed help”…. I was so confused. I ask her AGAIN if they have the product in stock & she says “oh no we don’t sorry” and walks away. No offers from her to order the product online or find a different product. Being asked “Do you need help?” while not even being helped is so asinine and absurd. I was asked “If I needed help” at least 3 times. It seems to be an undercover thing they do when they think you’re stealing. Just keep nagging you if you “need help” with no...