Bella X'press Salon — Local services in Duluth

I wish I could give a 0 star!

This was not my first visit, and I must say my initial experience was somewhat enjoyable. However, my recent trip was absolutely dreadful. My daughter was made to wait four hours for a silk press, as the stylist prioritized other clients over her. At just 11 years old, she was left in the waiting room, where inappropriate videos played, making both of us uncomfortable. After I expressed my dissatisfaction and left mid-appointment, the stylist called me, yelled about her unprofessional behavior, and then hung up on me. She even blocked my number afterward. I genuinely feel sorry for anyone who chooses to go there based on my experience. There are many other salons that provide superior services and treat their clients with respect. I strongly advise seeking alternatives.

Your actions reflect a level of pettiness and bitterness, especially since you felt the need to edit your original statement, which only highlights your unprofessionalism as a black woman. This behavior complicates the support for black-owned businesses, as you fail to acknowledge that a Kanye West documentary is inappropriate for an 11-year-old who felt uncomfortable. It's disheartening when someone uses faith as a shield while embodying negativity, and your tone during our phone conversation was genuinely unsettling. The truth is, karma exists, and you are mistaken in your assumptions. My mother took my daughter to the appointment because I was unwell, so I was not in a position to lose my temper. I could barely speak, so please stop misrepresenting the situation. Wishing you a Merry Christmas, and I will be posting another review in response to your comments. If you want to avoid more one-star ratings, I suggest you refrain from further replies, because I am prepared to address you every time with a new one star review on one of my many email addresses.

Seems like calling people and yelling at them isn’t new for you! 7 years and 0 growth 😬

Update: Failed esthetician 🤣 learn to spell, I am a successful makeup artist and a 6 figure regional manager sorry I have many sources of income. Enjoy your rented room...

So first of all I am going to leave another 1 star rating because I didn't appreciate the tone , nor the attitude , and then she hung up on me. Danay Helena however you spell your name Don't ever call my phone trying to check me ! It's one thing to talk about a misunderstanding but to be completely rude to where I can't even get out what I have to say is disrespectful and the only reason why I didn't curse her out was because I was in a room full of people. I cancelled my appointment at midnight or a little after how am I calling the shop or you to tell you anything ?! It was my first time using style seat and that's what I cancelled on I also have the email proving that I did. Now if it didn't register on your end then that's one thing that could have been talked about but from my end I knew I cancelled it and I woke up to a message saying I was charged a no show fee. If it was only $5 then whatever I won't make a big deal out of it but as clear as day it said the no show fee was $25 and I didn't feel like I deserved to be charged anything. It was just a misunderstanding. The next time come correct. Talk to me not at me cause I don't do well with disrespect and I also was going to give her another try at a later date but I'll pass. Watch how you talk to people 😊.

Update: I'm not about to go back and forth I don't know how the app works like I just mentioned it was my first time using it so whether or not I used it properly is irrelevant I know I got an email saying I cancelled it though. You did try to check me that's why you hung up on me before I could get a word out. Again I didn't purposefully try to waste your time because it was cancelled to my understanding but okay that's fine too I really don't care 🤷🏾‍♀️. I am enjoying my day I hope yours was...

Extremely disappointed with the service. Very unprofessional. I’ve been a loyal customer for a couple years and I never thought I would be treated so horriblely from the owner.

She isn’t considerate of people’s time and is very rude. I made an appointment for 2:30 and she texted me two hours before my appointment, to come an hour later because she all of a sudden had an errand to run, while I was at work. My phone is off when I’m at work. When I turn my phone (on silent) back on there is a delay for when I receive past texts. So I didn’t get the text until I was already at the salon at 2:30 (original appointment time).

I tried to speak with her about the matter but she was very condescending and rude. She never once apologized for the inconvenience that moving the appointment time may have caused. Instead she told me “it’s not my fault your phone was on silent” and then she had the audacity to tell me doesn’t want to do my hair (after I’ve been waiting, at this point almost an hour for the new 3:30 appointment) because I’m the one with an attitude.

All I can say is don’t waste your money and time at this salon. There are plenty of other salons that treat there customers with respect.

Response Update: Danay I won’t go back and forth with you or respond to all of your lies, it’s childish. I’ll just voice, this is my account, this is my review from my experience at your salon, simple as that. I shouldn’t be blamed for any other poor services you’ve had. I wish you the best, have a...