K&G Fashion Superstore — Local services in Duluth

This store is not really pro customer or sales. I purchased about $250 worth of stuff about 5 days ago without any sales or discounts. A few days later I got a texted coupon from the store that would save me about $30. Coincidentally I was on the area and had the stuff in car with me so I stopped by to either do a purchase adjustment to apply the coupon or do a return and repurchase using the coupon that they sent me. I'm still within the return windows since I just purchased the items a few days ago. The sales cashier stated that I could return the items, but not repurchase them as she will keep them behind the counter and not let me repurchase them using the coupon they texted me. She said that I had to go back through the store racks and find the items again. This sounded really petty and not very customer or even pro sale oriented. Anyways, I did the return and went to look through the racks for same items, but it turned out that they didn't have my pants size available besides the one the cashier had behind the counter that I'm not allowed to repurchase. This sounded ridiculous as a customer trying to spend my money in the store. I ended up just leaving without purchasing anything, and store lost a $250 sale, which I guess they don't care. I wonder how many other customer had the same experience and the store looses the sales due to the very unfriendly sales policy and customer service. Just wanted to give people a heads up as I rarely do reviews, but thus was kind of ridiculous and they didn't...

I usually go to a different store for all my suits, Because I am learning how to dress, and I need help putting outfits together. Initially, when I went into the store, the selection was great, but I couldn’t find anyone to help me, I started to leave until a sales representative stopped me, and her name was. Zxena Garnier Guevara. She was so understanding and helpful. She didn’t rush me or Pressure me to purchase Things I did not need. She knew exactly what direction to lead me in to get the desired results. I will only shop at K&G when she is working. If you’re going to spend hundreds of dollars on suits you wanna make sure you get what you want. I have never gotten so many compliments in my life with the suit selection and tailoring that I got. One thing that she taught me is, you can get less expensive suit but if the tailoring is done well, it will look like $1 million suit. The tailoring came out excellent and I felt good about myself for the first time in my life. If they don’t make this woman, the manager of that entire store, they are idiots, she has, the secret sauce. Customer service is everything and I am grateful to. Zxena For her help. 10 stars for Zxena. Great selections and pricing hopefully the customer service improves overall going forward I may have found my suit...

This is a review for all the guys out there who don't wear a lot of suits. While I had been fitted in the past for suits for various events I had never actually needed to purchase a suit. That is until now.

Walking in to K&G was a bit overwhelming, their selection was massive and without an idea of what size jacket I even wore I wandered around for about 5 minutes before a very helpful employee named Sean stopped and asked if I needed assistance. Sean not only took the time to get an idea of what type of event I was needing this suit for, he walked me through many different options and even made sure I was sending pictures to my wife for approval.

Not only did I need a suit, but also a shirt, tie, socks, shoes, and belt. Sean patiently helped me put together the whole ensemble and even helped me instruct the tailor as to how I needed my suit to fit. I can not thank Sean enough for his help in making me look my best.

When it came time to check out the cashier made sure to help me find every available coupon and deal and made sure I got the absolute lowest price on my new clothing. All together I spent just over $250 on my whole ensemble, but the look on my wife's face when she saw my new suit all put together was priceless. If I ever need another suit I know where I...