Furniture Mall — Local services in Duluth

I rarely write reviews about a store, but my experience with these people was so terrible that I just want to save anyone who reads this the time and money and go some where else. I recently moved back home because I finished my undergrad. Since I do not have a bed yet, me and my mother decided that we wanted to get a nice bed for me. Mind you, I am currently sleeping on the floor/ sofa. We decided to go to Furniture Mall as my sister had purchased one of her beds here. (mind you, she also did not have a super great experience either, but we thought we'd give them another chance.. big mistake). Staff was very nice prior to me purchasing, although there was only 2 staff members in the entire store. I bought a somewhat over priced bed, but I didn't mind because it was nice and I just wanted a bed. The guy, who happens to be the manager told me that the bed would be delivered on Thursday of the following week. Following week came, and I took the day off from work because of their terrible delivery hours. 2pm-9pm with only a 30 minute call prior to actual delivery. However, its fine right? Ill get my bed and it wont matter? WRONG. I called that day sometime at 12 because I kinda wanted to confirm delivery day was still on. Lady said, " We told you that delivery was going to be from 2-9". It was said in such an annoyed tone that you'd almost think that she didn't want to work there, but you know, its fine. I did have the sheet that said the time, I just didn't read it properly and my bed was coming later that day. WRONG. I waited until 6pm ish and I had not received a call from delivery people. I called the store a few times but no one answered. I believe the store had closed at this time so I waited patiently until 9pm. Nothing. Not even a call saying that they were not going to make it. I told my self that things happen and they probably had too many deliveries that day and couldnt make it. WRONG. I called the next morning to make sure and the lady said. "The reason why you didn't get your bed is because it hasnt arrived to our store yet"... Had you not just "already told me" that delivery was going to be from 2-9 the previous day? How are you going to tell me that the bed isnt even in the store yet. At this point I was a bit annoyed because I had taken 2 days off work to wait for this expensive bed, and I have received nothing. If I were not making the calls, they would not even bother telling me anything. Happily took my money, but will not take care of me afterwards. I kinda asked for a refund at this point, but I changed my mind because I figured mistakes happen. (that and lady told me that she wont be able to do it as refunds cant happen 2 days after you give them your money, NOT 2 days after you have received your furniture). She said my bed FOR SURE will be here Today, Tuesday 7/12/2016. It is now currently 6:30PM and I have yet to receive a call from delivery people. Mind you I took another day off to wait for these people. You'd think they make me a priority after their mess up but I guess not. Thats ok though. The guy who answered my call today assured me by saying, "I already told you that delivery will be there from 2-9pm"... oh... My sister also had to take 2 days off work because delivery people didnt make it on scheduled day. Depending on how things go once this bed arrives, (IF it arrives) I will change...

I had been searching for a long time for the perfect entertainment center for my house, and I finally found it at the Pleasant Hill location of The Furniture Mall. There were very few customers in the store, and even less sales people, In my search for a sales person to find out the price of the product, my 5 year old needed to use the restroom, after walking the disgusting, filthy, broken tile path that spans the entire store we came to one of the most filthy rundown restrooms ever. After that I finally find a sales person, who writes down the item number and walks away (rudely), several minuets later, he loudly beckons me from across the store to go to the main desk for the price (very rude). It was clear that he was more interested in the Hispanic couple that had walked in. Anyway, the price was more than I expected for the size and quality so I attempted to haggle with the man, who informs me that there is no way they can lower any price because they already sell at the lowest possible mark up, that it is SO much less of a mark up than any other store. Well, The Furniture Mall's motto is challenge any price, so I did. I called the actual maker of the piece (Ashley) that has a few locations in my state. Big surprise that they had the exact same piece for 70$ less, but they did not have one in stock. So, I go back to the man who is visibly annoyed by my finding. He calls and verifys the price (took him three times as long as it took me) and has another sales person finish my sale as he disappears with out saying a word to me directly, later I see that he is dealing with a very upset customer that had been trying to resolve a simple problem for over a month. Overall, I find this location to be extremely dysfunctional and is in desperate need for new management, or at LEAST a decent cleaning. I was truly shocked by the level of filth inside a business that sells such high end products. Especially since furniture does not generate mess, there is no excuse. I would not shop here again nor recommend that anyone else even enter...

I bought my king bedroom 2/15/18 and I saw online good price for it , this king bedroom was this storage so I want to furniture mall and I checked together with my wife but they didn't have it on display so I asked their manager and he said yes I can order this for you and it is a good deal for king bedroom with storage and I asked him are u sure this is coming with storage he said yes I am then I said ok I am buying this because I like it specially with extra storage this was the reason why I bought but when I went to pick up today and I start putting up everything in my home I saw it that it is missing storage so I called them and I told them that I don't have it storage with I thought the forgot to put in my truck then I decided to go at furniture mall and tell them what is going on because I don't have my storage I told to the same person to this crapy manager , i asked him if he remember me and he said yes , i aksed if he remember when I asked for the bed he said yes I asked him do you remember that my bed was with storage he said I don't remember this I said you remember becaus you told the it is a good deal for bed with a storage then he said that he don't remember and he said that is going to give me full refund and to return the bed and I told him no because I paid for both of those and I won't pay extra 300 for storage he said no you have two choices or to buy the storage or return it your bed and get full refund I said I am not paying twice and he got like mad and then I didn't want anything bed to happen so I left but I will call customer service because I know my rights , but this review is for new people that think to shop here please don't shop in this place !! Is going to happen same thing...