New Hair Boutique Salon — Local services in Duluth

Perm $360 I had a perm appointment with Nou and I shared images of what I wanted. I said I want curtain bangs and liked the loose curls. She says that’s a blowout and is achieved just by styling. She never informed me if a perm was not necessary or recommended the appropriate service(s) that I should do to achieve what I wanted. I was not adamant about having to get a perm, yet our consultation was her talking about perm maintenance and looking at her perm work. The consultation insinuated that a perm was needed for the end result and she mentioned the permed hair can be styled like my images. We come across one previous perm job and she explains how it was done. She recommended using smaller curl rolls which will make the curls tighter and last longer than bigger curl rolls. Though I was not too concerned about that since I never asked, I assumed that she valued perm longevity and that was her best intentions. I told her about my previous perms, coloring, highlighting, and treatments to assist her in assessing how to handle my hair. I figured that she would also value hair health and advise whether the perm she showed should be pursued or make adjustments catering the conditions of my hair. Unfortunately, I am disappointed with the end result. Nou was aware of my dissatisfaction since the curls were so coiled and she did not give me the curtain bangs until I reminded her since my bangs were also coiled. She says a relaxer would help loosen the curls but never mentioned it would be an extra charge. It seemed like the images I’ve shown and what I have requested were no longer taken into consideration. But why ask what I wanted and completely deviate/disregard that? After the relaxer, I asked if she could style my hair like the pictures since she said so during the consultation but she said it would just ruin the perm right now. So I just paid and left. My hair has matted once dried and show extensive damage. It does not reflect the quality of what I paid for nor meet the quality of the her work example shown. I understand that perming will result in damaged hair and dryness/lighting will alter the appearance but my issue is the severity of damage is the result of your recommendation to use smaller curls despite your knowledge of my hair’s condition. Frankly, I believe this dilemma could have been avoided if there was transparency during our consultation. I am a client consulting you on regards to a style I wanted. I trust in your expertise that you would know what would have been the most appropriate service to provide in order to maintain the integrity of my requests. I also assumed as a professional, you would value hair health and advise for best results. The purpose of the consultation was me communicating what my expectations are and whether you can deliver the results based on your experience and skills. My dissatisfaction with the end result is a product of your poor judgement to assess, advise, and accommodate my verbal and visual expectations from our consultation. You suggested I come again to relax the curls if I was still unsatisfied but I will have to decline that since the first service was poorly executed. I feel like it should have been disclosed if a perm was not necessary, perming was the proper service to recommend, or inform what the appropriate service would achieve my desired look. Afterwards, I sought advice from other stylists and they all said a setting perm would have given me the results I wanted and that this was a botched perm job. It’s unfortunate that you proclaim being a perm specialist yet do not inform your clients of your perm service’s limitations and be transparent if your perming skills will achieve what I’ve stated the very second you asked what I wanted. I would’ve much preferred if you had informed me that what I wanted could not be achieved through your perm services and either suggest an alternative service that would or decline to proceed. I believe there should be a level of ownership on your part because this is your work, your recommendation, and...

Very disappointed.... the stylist /one of the owners that I had booked with when I arrived she let me know that she was not really available because she already had another client she working on their hair. I was handed off to another stylist. I feel like if you book a appointment it's unprofessional for something like this to occur unless there's some emergency and perming someone else's hair I don't consider an emergency. They did ask me if I was okay with being handed off basically and I truly did not know a good response because much like going to a restaurant and complaining about food I'm hesitant to complain about someone who's going to The cutting and styling my hair which is a semi-permanent occurrence. In retrospect I should have just rescheduled. The other stylist looked at a photograph I brought and after a little discussion and my assuring her that if my hair was not able to achieve the style in the image that I wanted to know that and I would make another choice. I was assured that I would get something very close to the image so we move forward. I will say that the stylist was very pleasant and when I left my hair was very soft but not so much like the image I should have taken a picture before I left because within a couple of hours of leaving the salon (the picture was taken approximately 2 hours after leaving the salon driving home and after dinner) by that time virtually all of the curl or body that the stylus had put in /waves... were gone / had fallen completely out. When I booked online the pricing was $60 I was given a deep conditioning treatment but at no time was I ever told that would be an additional cost or what that cost would be?! I'm not saying that I would have foregone the treatment but it would have been nice to have known it would be additional. The additional services that are noted on the site scalp massage etc we're not provided this visit.... but they were on my last visit which was a very good experience in December a different stylist and she took great time and care with me. I felt this one was rushed through because again no time was taken for the appointment .

I lost a lot of my hair at one point due to illness first thyroid and then cancer like many other people's hair even though it's not Grand it is very important to me and I am self-conscious and now even more so. It is a lovely salon and I have seen images of some of the work they do and they...

I am DISAPPOINTED with the experience here……

Although they have a pretty stong policy for customers’ appointment change/cancellantion, they changed my appointment because of the stylist’s schedule. The change would be fine, if I am satisfied with the result.

The first two are references I showed for sidebang and the last one is what I finally ened up with..I explained several times what I want but the final results never look like what I anticipated. The shape of the bang is actually exactly the opposite that I wanted to have, especially after this expensive service.

Even after the owner comes in to fix what my stylist ruined, she couldn’t make any changes. That’s obviouse..given how short it is. This is exactly what I can see as “failed hair” in TikTok. The more disaapointing part is that the owner kept saying we will do anything after seeing what happens in next few days. My hair will grow and it can be fixed anyhow at some point. But, what customers expect with this money and time is instant satusfaction rather that after service. Honestly, I CANNOT trust their quality/expertise, so I don’t want to visit here again..

FYI, the cost was high enough and I paid tips even after this quality..

UPDATE: After 3 day waiting shampooing as the designer advised, I found thenroot and and end are damaged seriously. It falls off now.. I don’t think only the cutting is a problem and I am not satisfied with the straigtening as well. The reason I paid for the the straightening is because I thought it didn’t fail which is not true. And, the store suggested only $25 off after all the failure in bang. I can’t understand how failure in bang is only a small part even after the owner who might be the most expertised person couldn’t do make any better..

Please don’t take customers time granted. Designers job is to make a result at first. I still can’t believe how you thing you can fix this. Because right before the owner coming, the designer insisted me to sign the disclosure for no refund policy and it felt me threatened.

I am still upset and sad evertime I see mirrors.. This is not a matter of money..

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