Tech Medics — Local services in Duluth

Very dissatisfied. I broke the screen on my iPhone 8+ and they put an obviously low quality bootleg screen on. This screen felt cheap and like plastic instead of glass. The colors were also off significantly and it looked horrible. The 3D touch also did not work at all. I went back and called them out on it, and they replaced it with a more "premium" version of the screen. The screen was better but still obviously not a quality screen. I went with it and didn't bother going back for what would have been a 4th time between getting the screen replaced twice. Big mistake. 6-8 months later my 3D touch barely works and in only certain parts of the screen and theres a dead spot on the sceen thats greenish in color. The owner complained to me about how he "was still making money but wasn't making as much money" on the premium screen. I should have just gone to the apple store to have my screen repaired and am considering doing so now just to get this god awful screen off of my phone. I have told many people to never do business with them and referred them elsewhere. I cant speak on their repairs of things other than iPhone screens, but their iPhone screens and customer service are god awful. I would imagine their other repairs are no different. I did not feel valued as a customer and my whole experience there made me feel like I was just a profit number to them. The employees that I worked with that were not the owner seemed nice enough, but business-wise were just an extension of the owners sleezeball approach to everything. The owner was rude to me over the phone in person. Something about their whole operation seems shady and I would highly suggest you go literally anywhere else; it couldnt be worse than here. Pay the extra money, go to the apple store and get the repairs done right.

Edit: Im now beginning to suspect that they stole some parts of my phone, which would explain why they were so adamant that I don't wait in store and watch my phone be repaired. Some companies like this will take out parts from phones and replace them with bootleg parts like the screen they put on my phone and turn around and sell the parts at a profit. I HIGHLY recommend just going to the apple store or similar to get your phone fixed and not an awful company run by awful people like this one. I came here to save some money on getting my phone fixed, and its gonna end up costing me more than it originally would have to go to the apple store and fix what TechMedics did to my phone. I may end up just having to buy a new phone which is going to cost me a lot of money. All this to save $30 on a screen repair. DO NOT MAKE THE SAME MISTAKE THAT I DID.

Final Edit: I brought my phone into the apple store today to hopefully get it fixed. Tech Medics messed up my phone so bad they couldn't fix it. I had to get the phone entirely replaced. I got lucky and was still under warranty so I didn't have to pay any more on top of what Tech Medics charged me. If Tech Medics ever reads this, thanks for nothing, you guys are completely worthless.

No longer final edit: TechMedics I just saw your commercial and physically recoiled you guys really cant do anything...

Went in with a pair of BeyerDynamic DT 770 Pros that had a damaged 3.5mm jack from an act of carelessness. Turnaround time was just under 3 weeks unless I am misremembering, cost was $40.

End result: The product works, but required some software tweaking to do so properly.

The mediocre review for the repair stems from a few concerns, although admittedly I did not pursue having one of them fixed, although I potentially could have requested it. None of the concerns involved customer service.

The issue most present in my opinion was lack of communication, as originally I had been under the impression that 2 weeks would be "worst case scenario" when inquiring on turnaround time. Although time was not a concern for me, it would have been nice to have a heads up without having to reach out. Although at no point throughout the process was he rude, short, or disrespectful, despite me feeling like I was potentially pestering him, he was very polite and easy to talk with, despite sounding very busy when I had called.

Ideally, I would have liked to be contacted twice.

The first was with him confirming I was alright without the slightly unique 3.5mm OEM jack that came with threading for a 1/4" TRS jack, and I was alright with any basic 3.5mm replacement, which I was a-ok with. This was confirmed only after I had called around the 1 week mark, during the call he admitted he wasn't quite sure how I wanted to proceed.

The second, was when he had received the parts to repair/replace the jack, succeeding the ok to use non OEM/alternative parts. This could have been a communication error on my behalf, as I did not specify I needed the 3.5mm jack with threading, in fact I completely forgot it was present.

The end repair was not the prettiest job, but a functional one nonetheless. The heat shrink used had been bolstered with electrical tape at the ends, and I have no doubt it will last (in theory) forever with my use case. However, the last issue arose which was that (I assume) the wires were soldered incorrectly, and the left/right channels were reversed. This can be completely fixed by software, which I have done, and I would deem it a mostly non-issue on its own.

With the combination of these things all together, I cannot recommend Tech Medics for this kind of audio repair, however I also acknowledge that I myself am quite oblivious to most of the repair process, pricing, and lack the tools/skills to do so myself. The price, mentioned before as $40, also seems on the less-expensive end, as hourly rates quickly can add up and usually are done at 1hr minimum price wise. And to reiterate, most importantly, the item itself was fixed and works properly (albeit with a bit of tweaking).

Given other reviews I have seen, I would not question bringing my laptop or phone here for diagnostics or repair, as he seems very knowledgeable. The shop itself gives off a "tech nerd" feeling first, and repair shop second, which would lead me to believe that he is passionate and has more than adequate skills for anything you...

I got my iphone's camera fixed quickly and later that night I noticed only my volume down button worked now but my volume up button did not. I called him back the next day politely and let him know what happened and he acted very rude to me like that was impossible and made it feel like he was calling me a liar. I brought my phone in so he could see what I was talking about. He opened my phone back up and explained why this would happen and I was fine with not having my volume up button not working cause I wasn't gonna pay another $30. He handed me my phone back, but it didn't work now. It kept restarting and wouldn't fully turn on. So I sat with him for another 10 minutes while he rudely explained that he had to drop everything that he was doing now to work on my phone that he messed up in the first place. Later that day I came back to the store and got my phone back. He fixed it and even the volume up button worked again. It was just not a pleasant experience for someone who runs his own business. Later on that night my volume up button quit working lol... I told my friend about the experience I had and he explained that he had brought one of his galaxy phones into him, marked separate pieces on his phone with a silver sharpie, and found out that later on when he got his phone back that he didn't have all the same parts. My friend had confronted him and basically had to make the owner give him the original pieces of his phone back with his phone. That's just what I heard but it's from a good source, at least to me. So at first this company owner was nice and tried to be helpful while getting my business, but when it came down to him making mistakes he turned out to become very rude and unpleasant to do...