Geek Squad — Local services in Durham

I had my phone screen replaced here. 3 months later the new screen was not working. So, I came again for a new replacement. It took me 3 visits to get them to change it. 4 months later, again, the new screen stopped working. When I came to the shop, they told me that the screen warrantee was only 3 months, so now I should buy a new screen. Of course, I didn't do that. They also told me that there probably was a problem with the phone (why did they made me change the screen in the first place if there was a problem with the phone?). I went home and opened the phone myself: the Geek Squad had the screen incorrectly installed: the connector cable was positioned in a way that the case was making pressure on the cable, damaging it, and had eventually cut it in half. I assume that they did this mistake both times. There was no point in discussing about warrantees and how they stole my money. I ended up buying a new screen at another store and installing it myself and now, after several months, it works perfectly.

Summary: I paid for a new screen, the Geek Squad installed it wrongly (twice), causing irreversible damage to it. I ended up with a phone in worst shape that the one I originally brought to them and with $400 less. The company never even showed the sightless empathy. I must have visited the store 7 times, and explained everything to a bunch of different employees. They never reimbursed my money back.

I DO NOT recommend their service. They don't even know how to install a new phone screen. You'll be better off by getting some good online technician or doing it yourself with some...

Purchased the $200 service package when I had a problem with a laptop that would no longer recognize an external mouse. After 3 days, I was informed that to fix it, they would have to reload the operating system and that I was going to have to provide recovery discs from the mfg. I would also have to reload all of my software programs myself. I decided not to go that route and instead did a little research on the Internet and found that the problem was because of a Microsoft Update. Fixed it myself.

My second attempt to use the service program was when the hard drive one of our laptops started failing. They said that they would have to replace the hard drive, which I expected but then told me I would have to call the mfg and obtain recovery discs so they could reinstall the operating system and that they would not be able to reinstall any of the software programs. I would have reinstall all software myself. When I asked them to just image the drive, they said it was Best Buy's policy not to image failing hard drives. So, I decided to go to plan B. I found a good local tech and he imaged the drive onto a new hard drive and I was back in business.

Needless to say, the service contract has been next to worthless. I don't know if it is because of inexperienced techs or Best Buy policies or a combination but they seem to have a very shotgun approach to fixing things. Needless to say, I will...

Waited in line with no one on front of me for over a half hour. I had an issue with my laptop hard drive. Without even trying to diagnose the issue, I was they couldn't fix it and for hard drive issues they recommend a new computer. I took it to Computer Cellar near Duke University and they had the solid state hard drive in stock and fixed it within hours for cheap. Geek Squad is a rip off that is just a portal to get you to buy hardware...