Hy-Vee Pharmacy — Local services in Eagan

I am extremely disappointed with the treatment I received at the Hy-Vee pharmacy. When I tried to purchase a 10-pack of insulin syringes, the staff refused to sell them to me, citing their “store policy” despite the fact that it is state law in Minnesota to allow such sales without a prescription. The Minnesota Pharmacy Syringe Access Initiative clearly states that individuals can purchase up to 10 new syringes without a prescription from participating pharmacies. This law, effective since July 1, 1998, is intended to provide access to sterile syringes and reduce the transmission of blood-borne diseases.

Despite explaining this and the relevant statute (Section 151.40 of the Minnesota Statutes), which outlines the legal framework for these sales, I was still refused service and treated with disrespect. My partner has diabetes, and we needed the syringes urgently because our regular pharmacy was closed. The staff’s behavior was unacceptable and uninformed about the law. For anyone needing information, the Minnesota Department of Health’s website provides detailed information about this initiative.

I called and spoke to pharmacy manager Robert Jedlicka, who apologized and urged me to return for the purchase. However, due to the way I was treated, I will not be returning to that...

They are nice if you can actually talk to a person but are apparently severely understaffed. They don’t answer the phone for customers or doctors. You are left to go there to get them to actually fill prescriptions that were called in and if there are any problems, it’s a wasted trip. Can’t save yourself the trip though because if you call to check on it, no one will answer the phone. I have had them pick up the phone and hang up on me with out saying a word, call back to have them pick up the phone and put me on hold straight away with out so much as a hello, been told they won’t call the insurance company when there was an issue that even they didn’t understand because “they don’t have time for that”…. Basically not doing the bare minimum for their pharmacy customers. We have definitely switched pharmacies and now only use Hy-Vee pharmacy when other pharmacies are out of the medication we need. It’s sad because we would love to use a localish company like Hy- Vee over CVS or Walgreens and it’s nice to get grocery shopping in as well. But it’s not worth the headache. Find another...

We have been using Hyvee Pharmacy since it opened and appreciate their knowledge and expertise. This week I had 2 prescriptions filled, one a monthly refill and other a old prescription they had to call in to my doctor to renew. The 1st confirmed available the same day Sunday. The other one that needed my Doctor's response with a new-old prescription was available for pick up at Hyvee the following day Monday! I walked in to no line at the Pharmacy counter, I was greeted with a smile by a Pharmacy employee, and within 2 minute had my prescriptions paid. She requested I shift to a private window to gain insight from the Pharmacist on these 2 meds and potential combined effect. It was great to have the Pharmacist take time to consult with me. My Granddaughter had worked at a Pharmacy in Bloomington as an intern for 8mo. I understand the challenging roles each have in the Pharmacy and the importance of teamwork. Thank you all in the Eagan Hyvee...