Firestone Complete Auto Care — Local services in East Brunswick Township

If I could give 0 stars, I really would. I have been a customer at Firestone since I started driving 7 years ago, my parents have been customers much longer than that. I have had many awful experiences at different Firestone locations, but never this one. I decided I would only take my car to the firestone in East Brunswick whenever I need something because I've had great experiences there... Turns out I was very wrong to think this. Last summer I received 2 new parts in my car from this Firestone because my AC stopped working. It was fixed towards the end of the summer, so I did not really need to use it much after the fix. Summer has begun and I noticed my AC blowing "cool" air, but not cold air. So I brought it to Firestone and they said they could fix it, along with the other things I needed done. I came to pick it up when it was ready and when I got in my car the "cool" air was warmer than when I brought it in! I sat in my car for 10 minutes waiting for it to kick in, but it never worked. I walked back into the store to inform the 2 people working. So we have Tracy and Mike the service manager. Tracy asked what I needed and I explained to her my situation. She shrugged her shoulders and said "oh, I don't know" brushing me off to Mike. Very unprofessional. I have had many other encounters with her where she was unprofessional or even just did not know what she was talking about, but that is besides the point. Mike and Tracy continue on with their conversation and are laughing and having fun, THEN Mike addresses me. Let me be an older man coming in the store, I am sure they would of addressed me much more professionally and sooner. Mike tells me to leave the car overnight and it will be fixed in the morning. I come back the next day and deal with the rudest employee at Firestone, Andrew. When I came back into the store to tell him yet again, my car is not blowing cold air he had the "I don't know what to do for you" attitude and walked away from me, later coming back. He was undeniably rude to me behind closed doors but then wanted to play the victim when he needed to speak to my father. I also asked him to put his mask on while standing so close to me while talking and he looked at me like he had something rude to say, he rolled his eyes, and then put his mask on. He was so fed up with me as a customer that he just brushed me off to the manager once the manager finally got there. Andrew does not know how to deal with problems nor give basic customer service. He should not have the privilege of being in the store without a manager because he is unprofessional and does not care about his representation of the company. He kept giving me timeframes that were not true like constantly saying the manger will be here in 2 minutes, when the manger actually came in 30 minutes. He acted like my car was blowing cold air. He then told me that Firestone does not control how cold my car gets, but when he called me to pick up the car he said it was blowing 40 degrees and he has it on video... Andrew did not have it on video. It was a picture. And it was blowing about 44 degrees. How do we know that it was truly blowing "40" degrees with a picture? Either way, when I came to pick it up, it was blowing 62 degrees. So why is there about a 20 degree difference now? Andrew really was the last straw for me at Firestone. I also will be going much higher than just this post here. I cannot possibly type everything that went wrong with my encounter with Andrew because it would take me all day. It took another employee to come out and say there is an issue with my car and admit the mistakes that were made AND for Mike to come in early for me just to get the situation handled. The customers are clearly not the main priority here. Mike did fix my car for now. I appreciate his willingness to make things right. We have no idea if he actually addressed Andrew, but now you all know to sprint away from this place because they just want your money. You have officially lost a customer Firestone. Thank...

My Complain for cheating and fraud by Firestone complete auto care.i gave my car for repair."Christopher Brizak" is the manager who is responsible. complaint for Firestone complete auto care .i took my car at above mentioned repair shop,they told me tire has to be changed and they are going to do full diagnosis for car if anything has to be repaired.i left car and then called me that every thing is fine except front inner and outer tire rod has to be replaced. i took there word for granted and i permitted them to replace both tire rods. at evening they called for pickup car ,my son went and he took car ans it was driving very weird and car was wobbling and making noise,he turn around and went back and talked to manager Christopher Brizak , he was very rude with my son. my son repeatedly told him its noise in car and car is not performing properly, he kept arguing with my son very rudely,my son called me and explain the whole situation , i called and try to talk with manager, he took my phone after 20 mints then i mentioned about the car and he was rude on phone started laughing at me.at that point my doubt started growing about there repairs, so i asked him can i have my old parts back and he said they cannot give parts because they have to send back to company which was lie. soon i asked for parts he said they will check it again and call me back.my son left the car and came back. then they called me and says now hub ring is bad so you need to replace it.now my doubt for there repair grown very strong ,so decided to take my car and brought it to Audi dealership in Edison NJ. they checked and first they said front outer tire rod has replaced which was not at all necessary.and they have not replaced inner tire rod.i took my car from Audi and took in writing that only front outer tire rod has replaced no front inner tire rod. i called manager Christopher Brizak and at that point i did not mention any thing and i asked for parts which he replaced and he said he has only front outer and front inner they scrapped it.so he lied to me and started cursing me.then i told him you cheated me and i have in writing from Audi that only front outer tire rod is replaced which was not necessary.so changed whole story and says i have check my video recording if mechanic has changed parts. i told him you knew what you deed a, mechanic does not order parts, then i checked with my brother who used to work for Firestone in Edison,he tried to talk with manager and cursed him and hangup the phone.in the mean time i complained Firestone corporate office and district manager Mr Edward called me and he heard my side of story , then he says manager(Christopher Brizak) says he forget to give me credit for front inner rod. so lied to district manager. then district manager said to me he will credit parts and labor and will replace hub ring with no cost.i agreed at that point with district manager ,but my complain to Firestone about cheating and fraud from manager still remain there and no action was taken at manager Christopher Brizak.When i went to pick up my car, and i saw proper amount was not credited to my account i asked for Christopher Brizak,i waited for 1 hr and he did not showed up and ignored me,then i complained again on 28th august to Firestone corporate and till today no one bother to called me.i am going to lawsuit them for cheating and fraud misbehaving and putting my son life risk by not diagnosing properly and to make money he lied for every thing.i want this manager to be punished and requiring business to pay a dollar amount as punishment for alleged wrong doing.if not i will go to media and give all this cheating and fraud detail. i strongly recommend not to give your car to Eastbrunswick location , manager at this location is thief, cheat and fraud. he is rude and .obnoxious individual ,he don't deserve that job he should...

I had an extremely disappointing experience at a car repair shop, and I feel compelled to share the full extent of my dissatisfaction. Not only did I encounter issues with their service, but they also failed to honor a promised benefit. Let me provide you with a detailed account of what transpired.

Upon arriving at the shop, I immediately noticed that the front desk clerk treated me differently based on my skin color and country of origin. Their behavior was unfriendly, disrespectful, and completely unwarranted. It was disheartening to be discriminated against in such a manner, and it significantly marred my overall experience.

As the service commenced, I had my car's brake issue diagnosed promptly and free of cost, which was appreciated. However, during the subsequent discussions, I was informed about the cost estimate, which exceeded my expectations. To make matters worse, I had recently acquired a Firestone Credit Card and was entitled to a 5% discount on my first purchase. Regrettably, the shop completely disregarded this benefit and failed to apply the promised discount.

Despite my efforts to remind them about the discount, they showed no inclination to rectify the situation. The lack of transparency and unwillingness to honor their own promotional offer was deeply disappointing and further exacerbated my dissatisfaction.

To compound the issues, their refusal to consider resurfacing the brake rotors instead of replacing them was frustrating. I expressed my preference, but they outright denied my request, displaying a complete disregard for my concerns and preferences as a customer.

Furthermore, when I decided not to proceed with their repair service and asked for my car to be returned to me as it was, owner of this store named “Bill” callously refused. He insisted that I could not drive my car in its current condition, citing public safety concerns. In doing so, he attempted to manipulate the situation, forcing me to have the repairs done against my wishes.

Adding insult to injury, when the promised time for completion arrived, my car was still in their possession, and the repair work remained unfinished. They neglected to provide updates or address my inquiries, leaving me in a state of uncertainty and frustration.

In addition to the aforementioned issues, I would like to highlight yet another significant problem that occurred after my visit to the car repair shop. After having the brake rotors replaced by them, I encountered a new setback only five months and 10,000 miles into driving my vehicle.

To my dismay, the newly installed front brake rotors and pads started rusting out and producing a persistent and bothersome squeaking noise. It was incredibly frustrating to realize that the repair work performed by the shop and parts were of such poor quality that it deteriorated in such a short period of time.

This further solidifies my disappointment with the car repair shop and raises serious concerns about their competence and the quality of their service. Not only did they fail to address the initial brake issue adequately, but their replacement parts proved to be subpar, leading to additional complications and discomfort while driving.

Considering the discriminatory treatment, refusal to honor promised discounts, dismissive attitude towards customer preferences, extended repair time, and now the premature deterioration of the newly installed brake rotors, I strongly advise others to seek alternative options for their car repair needs. This establishment has repeatedly demonstrated a lack of professionalism, reliability, and a disregard for customer...