Panera Bread — Restaurant in East Brunswick Township

I don't plan on going here anymore, I was sick and opted for a quick fast food option here but it wasn't quick. I had to go back because they forgot 2 bread bowls and baguettes. I wanted them warmed up, they weren't warmed up, the bread bowls were not even cut from the top. This is the third time this year this happened. And I've only been here 3 times this year lol.

Lady with black hair who presumably looks like a manager or supervisor is not very nice either. Not sure what she gained from asking if I'm the person who wanted the asiago bagel toasted and then not toasted? They forgot to get my name, yes I got the asiago bagel and yes, I decided I wanted it toasted? Jeez, such misery here.

It's always been like this here, the atmosphere at this Panera is awful, staff often does not get orders right, massive waste of my time because I have to come back, and more often than not they are rude. You work at Panera, not for Gordon Ramsey. Gordon Ramsey wouldn't put up with this insolence though. So either way, yeah y'all suck. I would have said this in person but with a rising fever and sore throat, I had to save my energy.

Oh and shout out to that manager for telling me no when I asked if I could have a more fresh baguette. I asked for it to be warmed and I was simply given the stale bread from the front. But she did tell me something important, I already knew this but she said all the bread is the same and isn't made there. Which isn't what I was asking...but thanks for letting me know everything is frozen and not fresh whatsoever 🙃 I knew that, but let's let others know too!! 🎉 I appreciate the knowledge you've provided us 🙂

Oh and it's an absolute pig stein in here. Filthy, if u thought take out was bad, dining in...

I was at the East Brunswick Panera Restaurant for takeout on Tuesday, November 14. It was around 4pm The restaurant was pretty much empty. I order for take out. When my order was ready the Rude red hair manager had seemed me sitting there for awhile. She never called out my name to let me that my food was ready. . The rude manager went and placed my take order on the take out shelve. I immediately looked at the board and noticed it was cleared of customers names. I said to her that’s my order, Instead of her handing over my order she points to the shelve and said there is your order and walks away with no thank you or have a good night! Very unprofessional!

Being in the customer service business I felt that she was rude and non apolegetic. I noticed that when she was packing the order she was in a hurry and telling her staff kitchen good job. Like if she was running a marathon.

When I got home my 1/2 sandwich was missing one side of the bread and my daughters sandwich had more barbecue saw than chicken. I felt that her rushing the kitchen staff our food order was neglected. I didn’t return because it was rush hour and we were hungry.

I have been there many time and I have had another manager by the name of Meghan worked on the days I have gone in. Meghan is a.comolete professional and on top of the...

so in the middle of my breakfast order that was entered into the register as I put my credit card into the machine. The manager came out and announced breakfast was over..... really breakfast is over after we gave the order and I am paying. The cashier said she would check with the kitchen and came back and said we needed to cancel the order and get lunch. ok well fine which is rude and poor customer service my youngest son has a lot of allergies. so now we have to go all through the menu again to see what he can eat. ok so he orders so kinda BBQ sandwich w fried onions on it and then my other son had to pick something new as well. I told the cashier about 5 times no cheese on my sons sandwich.... no cheese he is highly allergic. we walk to my truck to eat take out our sandwiches and of course there is cheese on his sandwich They already made us feel uncomfortable about the no more breakfast thing all 3 of us were kinda nervous about going back in. They didn't apologize. They just gave us a new sandwich. Sorry this went so badly because I love your food but life is uncomfortable enough right now. I don't think we...