Mac Men Computer & Phone — Local services in East Lansing

I took my Pixel phone in to repair the phone screen. When I returned for my phone the screen lost sensitivity on the middle and I was unable to unlock it, so I was told that the repairs needed to be reversed. Once I returned for my phone again, the SIM card slot was damaged and I wasn't able to connect to the Internet, even after calling my providers support and going through basic troubleshooting. I never had any problems connecting online before and was only having issues after the repairs, however clerk said it wasn't possible that the phone got damaged during the repairs and that I just needed to contact support. Before I left the clerk said he would try ordering another part and try again, but I said not to bother as I needed that repair done before the next day. I ended up having to buy a brand new phone and the original SIM card worked with the new phone, so it wasn't an issue with the card. Then, I get a message from him later the next week saying that the parts were in. Then I explained to him that wasn't necessary as I already told him I needed it done that week and explained how I had to get a new phone after the repairs and that his services were no longer required. He still proceeded to message me and not take any responsibility for damaging my phone and said that I was just getting wrong information about how to fix it. Very unprofessional. It's clear that the problems were caused by the repairs, whether they realized how they did it or not. In those cases just admit fault and make concessions for other services, instead of gaslighting me and continuing to message me. I don't recommend any Pixel repairs to this store and would caution other about other services if they're not able to take...

I dropped my computer off on June 19th, and they gave me the computer back broken 2 weeks later. The keyboard was malfunctioning. So I gave it back, and they misdiagnosed my computer 3 times. I went in after a month and a half to get an update after no communication, and there was a man at the desk that told me “there is nothing to say” but proceeded to tell me that it would take a while. They had my computer for a total of 3 months and added parts that did not fix the issue. They told me the owner would have to take a look at the computer. They told me the owner was not responding for 2 days and would not look at my computer until 5 days later. During the process, they did not communicate anything with me unless I called them or went in the store. I finally asked them for the computer back and they offered to give it to me “in pieces”. In what world would I want my computer back in pieces after 3 months? My computer was not a priority to fix as the issue was apparently too complex for them to handle. I spent months wondering when I’ll get it back. I would NEVER recommend this company to anyone, especially students who need their computer for school. My computer is still broken...

Brought the iphone in to get fix due to “black screen of death”. Detailed what the cause was of the phone.

Before i left I specifically said.. you guys call us and quote us before you work on the phone?.. correct? He acknowledged and said thats what they do.. before any work is done we call quote and then fix the phone.

An hour later goes by.. phones all set, its going to be this amount..

The Day after i go to pickup and pay for the phone.. i told the same guy the story of what was said before i left about quoting and repairing before customers acknowledgement. He began to have and attitude and offended that i brought up the conversation.

Point is.. as a customer.. i could've of said no thank you and go look for another place that would repair the damage somewhere else for less.

Mac men needs to re-evaluate and re-train their staff member on how to be professional and not give attitudes to their valued...