Best Buy — Local services in Eatontown

Unfortunately the communication chain for employees in relation to reservations made in the Apple Support app are atrocious. One would think that the appointment information and service request from Apple Support would indicate the type of phone that I was bringing in and the service requested, but it does not, it seems they just have a name and phone number.

I received a call this morning from an employee of the Eatontown NJ store to let me know they may not have the part needed for my appointment in the evening. I called the number back that called me before traveling to the store to avoid wasting fuel and my time. It did seem like I was speaking with someone at store level by the way they answered the phone, which was different from the way the 800# formally answers, but according to the employee I spoke with in person at the appointment, it’s possible I was not connected to the actual store.

The person that I spoke with on the telephone found my appt info and told me that they had the part, but unfortunately when I got to the store I was informed by the Geek Squad employee that they did not have the battery needed to perform my service request. I was also told that I could not have my screen replaced because my battery indicated it needed service, and they have some sort of agreement, or Apple has some sort of terms of service, where Best Buy can’t do any other repairs when your battery needs service.

This was a waste of my time even after an employee attempted to contact me, and I then returned the call to the store and spoke with someone who told me the wrong information. I’m really shocked by how this communication chain and the Geek Squad system of service orders from Apple works. The only solution is to go to an Apple store. I will avoid using Best Buy Geek Squad in the future due to this inconvenience and clear issues in the chain of communication between them and Apple. I will add the employee who I stood in front of at my appointment time was nice, but clearly runs into this issue often from the vibe I got from him. Geek Squad should not be taking Apple Support appointments if they don’t have the proper materials. I will assume that is an Apple issue, but by default is now Best Buy...

The Big Box Best Buy Store in Eatontown has the worst costumer service I have ever experienced in my life. We were their for FOUR HOURS yesterday trying to process our Note 7 recall. The guy Jesus was nice and all but processed the transaction completely wrong!

Normally we deal with the amazing team over at the Best Buy Mobile store in Monmouth mall, but because they didn't have the phones we wanted to switch to in stock, we went to the big store. Which was a huge mistake.

Jesus returned the phones and than tried to repurchase them, to make it look like a sale, as opposed to just doing a return exchange like the Monmouth mall store did for us with the first note 7 recall. It took them FOUR HOURS to tell us that AT&T blocked them from giving me a new phone and there was nothing they could do for us, we had to go to the AT&T store. Now I'm not sure if your familiar with that place but all they care about are sales, sales and sales! We go to best buy for a reason, to not feel obligated to buy anything and when we do buy we use our best buy reward account to benefit from it. Now because of this we had to go to the mall store after all! They fixed our problem!!! Low and behold they knew what they were doing!!!!!

I would never go to this store for my mobile needs ever again!

Also any other visit I have there, the employees either ignore us or they annoy us. We were there the other night just looking to expand our movie collection and we had 13!!! 13 different people say "hello can I help you? " I worked in retail, I know your supposed to say hi but Jeez Louise 13 times!?!?!?! Maybe think of some thing else to say or maybe communicate with your team that you already spoke to that customer and they seem agitated by being asked this question over and over and OVER!

The management here needs to get on their a game and take responsibility for their teams actions! Either retrain your employees using the resources I'm sure your Corporate company has to offer or restaff your store. Although the assistant manager there should be replaced as well. He's sarcastic toward customers and the rudest man I've ever met but I've already made my...

SO HERE IT GOES,,,

I purchased $1849.00 in products over 2 weeks ago from this location. My card was declined initially due to bank of americas fraud protection. I contacted the bank and they said it was actually on Best Buy’s end and that there is no block on my card. The guy helping us proceeded the run my card 6 or 7 times all stating it was declined.

The next day I woke up and over $11,000 was taken out of my bank account by Best Buy. I called my bank who once again said it’s an issue on Best Buy’s end. I called Best Buy customer support which is outsourced to like India and got no where. I was told go back to the store. Went back to the store and was told call customer service. I finally got in touch with corporate who also said go back to the store. So I go back to the store again and they say sorry we are not trains in these situations and don’t know what to tell you. So now I’m out over $11,000 and no one from Best Buy corporate, customer service or the store will help me

So basically I was robbed for over $11,000 by Best Buy and that also told me that the pod system was just put in that store a few days ago and they were all new to using the system

This is disgusting that a store of this calibub can steal $11,000 from me and no one has anything to say about it. I’m disgusting by this store and the corporation itself. Do not shop at this location. Best Buy is a scam and I will be suing

Wow are you kidding me? So now I’m being told to contact best buy via TWITTER OR INSTAGRAM? Is this a joke. You guys STOLE $11,000 From my bank account. I’m told in the store they are not trained to deal with situations like this, I’m told by customer service to go to the store cause they can’t help either and now I’m being told to reach out to one of the biggest corporations in the world via social media? This is the biggest scam company I have ever seen. I will be suing. You people should be ashamed of yourselves conducting business like this.

I should have known when we walked into the store and 6 staff members were watching videos on their phones instead of helping customers. What a...