HomeGoods — Local services in Eden Prairie

Experienced poor customer service when checking out today. I have usually loved this store so it is unfortunate I feel the need to post this. I’m unsure if there is a new manager, but she seemed to not care one bit about customer service. I had inquired at checkout an unmarked items price. I was originally provided one price. Then another associate walked by and said the price should be more. I asked if they would honor the first price I was given. The cashier was inexperienced and just stared at me. So I asked for a manager. This is where I was truly shocked. The manager was completely rude. Had she given one moment to even apologize for the confusion....

I had the best service on Saturday! In five months of Covid, I felt people have been terribly rude everywhere I try to go. Sudah was exemplary, very friendly and extremely engaged commenting on my purchases. Although wearing a mask I could tell she was smiling underneath it. Thank you Sudah , you made me feel awesome! I asked for the manager on duty, whom I wanted to comment too, and she was just as delightful, and grateful for me taking the time to tell her about my experience. I came up from Mankato to visit my mom. Our stores are pretty depleted in Mankato, unfortunately, so I’ll be back for the superb service! Thank you, thank you, you two...

My mother and I called the store and were greeted by a nice girl who transferred us over because we were looking for a particular ghost blanket that is viral. The male who answered doesn't even let us get a word out when he answers and says something along the lines in a defensive tone “You keep calling about the ghost blanket and it's not here. A guy purchased all 4 so stop calling” and wouldn't listen to us. Never even called the store before this and to be treated like this because you are irritated over a popular item is not okay. You chose to work there and don't get to be rude cause a customer is calling...