Sunrise of Edgewater — Local services in Edgewater

It is never easy when you're looking for a memory care for your parent. The decision itself is incredibly difficult, as you don't want to have to place your loved one there, but if you do, you want it to be a facility that you trust will take care of them. From the very beginning, and every step of the way, my experience has been exceptional. I had the pleasure of working with Stacy when initially deciding on if Sunrise was the best facility for my dad. She was incredibly responsive and answered every single one of my questions promptly, and she was so compassionate and understanding throughout the process. And as I met more of the staff there, including Jennifer, the nurse and Sean, the director of memory care, I started to feel more comfortable with placing my dad there because of their caring nature, thoughtfulness and kindness. My dad has now been at the facility for a few weeks, and the care they provide is exceptional. I've had the opportunity to meet both Kim and Sandra, who help care for my dad and both are so wonderful with my dad and with our family. They, along with everyone else there takes the time to check in with us when we visit, talk to us about my dad and how he is doing. And someone from our family is there almost daily, so I feel like we have a good sense of how my dad is being cared for. I feel like they've taken the time to get to know my dad and really care for him. This gives my family such great comfort to know that he's in a facility where he is treated so well. When he wasn't eating, they immediately called me and talked through some potential solutions. I feel like they want to work with the families and involve them in the decision making process, which I really appreciate. I truly feel at ease for the first time in a long time because I feel that my dad is in such good hands. I know there are so many others I have interacted with that I didn't mention here in the post, but every single person I've talked to there has been so kind and empathetic. If you are thinking about placing a loved one in memory care, I highly...

My grandmother was in the Memory Care unit (3rd floor), and when I visited her in January, she was asleep in her wheelchair. She tried to wake up to talk to me, and have lunch, but kept saying she couldn't open her eyes. The caregiver said she probably didn't sleep well the previous night. However, I later found out (from my mom who spoke to the director) that she had been sedated. I was surprised that her caregiver did not know this.

During our lunch, my grandmother was able to communicate to me pain from a fall. When I informed the caregivers that sitting was giving her pain in her hip/pelvic area, they just gave her a Tylenol. I was surprised that they did not attempt to make her more comfortable in her wheelchair, or look into the source of the pain further.

There was also an awkward moment at lunch. After we were seated in the family dining room, another family arrived that apparently had reserved that table. However, there was no other space in the main dining area to seat me and my grandmother. The other family was very accommodating, and decided to sit outside the dining area - but it seemed like another example of poor communication, planning, or maybe Sunrise of Edgewater can only accommodate one visiting family for lunch at a time?

A few other issues: It seemed she had run out of gloves for the caregivers before the day I visited (slowing down the process for assistance) and no one had informed us. Also, there are no mechanisms in place for things like preventing the loss of hearing aids.

It's a lovely looking place. But the issues with communication and follow-through became increasingly apparent as my grandmother's condition worsened. However the additional stars are because the caregivers seemed caring and better than some other places we...

I wish I could give this place zero stars because; it would be well deserved.

My 95 year old mother has been in this assisted-living facility since November 2024. She pays $12,000 per month.

1/ The food there is so bad it is indescribable. I would not feed it to my dog.

2/ Every time I visit her, her room smells like shit. I guess they never clean the toilet? She is 95 years old and she needs help cleaning herself after a bowel movement. That is not being done. Therefore, she has feces on her backside; consistently.

3/ My mother has a bell around her neck for service. She states that when she rings it, it takes them “forever and a day” to show up.

4/ My mother had an incident with a chair in which she hurt her leg. She had a huge black and blue from the back of her knee to her ankle. She was in a lot of pain. I personally had to take her to the emergency room.

And I live almost 2 hours away.

5/ They have a nurse working there by the name of “Angela”.

Angela gives out personal information on the residents at her own discretion. I reported “Angela” to the director of the facility, Sarah. My report was both over the phone and through email.

Two weeks later, Sarah never called me or responded to my email.

I called Sarah back and her position was “ We are not going to do anything about it” .

Then I called the regional director for that facility Ms. Garrity… I told her that I wanted an apology in writing from the facility regarding the lack of professionalism on the part of nurse Angela.

Miss Garrity informed me that they do not “put anything in writing”.

Angela is employed as a floater. She needs to be floated straight out the front door….

Do not put your loved ones in...