Design Within Reach — Local services in Edina

This is a review about this location and not DWR. The company deserves a 5/5 for the quality of products though shipping has been a concern as of late

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If you haven’t purchased here, you’re better off treating this as a view long room and ordering online or contacting a rep via their phone number to place the order. The staff is knowledgeable and can help you understand the product and what may meet your needs.

Unfortunately, the staff here is ONLY invested in getting the order placed and ensuring they receive commissions. Once the order is placed, do not expect any clarity on when your order will arrive, or for them to provide any ongoing value you would typically expect from a sales professional in this space; order status updates, clear communication and expectation management, efficient help with returns, etc. I spent over $85k the past 4 months to have nearly a dozen emails ignored (requesting any kind of follow up or expectation setting) by both Michael and the management chain, and my order needlessly delayed due to the negligence of the staff there. No one should be subjected to this kind of behavior. DWR Corporate needs better guardrails against this kind of behavior especially given the potential life time value of most customers, and particularly those willing to spend on nice furniture (I will likely spend another $200k in the next year before this home is completely furnished) .

If you’ve already experienced delays, follow up with DWR directly via their customer service number. You’ll have better luck at resolution and if you’re a busy entrepreneur or professional, you’ll save a lot of...

I made an order in August of 2022 that was scheduled to arrive by end of 2022 or early 2023. Long story short, it did not arrive until the following May.

The company offered me a "discount" to make up for my troubles. However, the "discount" was offered as a refund, even though I had to cancel the first order, they returned the thousands I had already paid (though to the wrong card), and I had to restart the order process. It would have been possible to give me the discount off the top of that second order. But no. I had to pay in full at the time of shipment, then wait months for a refund. The refund was initially set up for the wrong amount. I caught that, but then the refund took over a month to arrive.

One way of looking at it: I gave a no-interest loan to DWR for 6 months, had over 35 touch points with the company to ensure I got the refund (which I trust will arrive next week), but the couch is fine and the delivery guys were nice.

I have other DWR furniture - the line file cabinet, a bed - that have both deteriorated over time. Quality is just OK, given that the things should last a lifetime but may not be all that pristine 3-5 years in even if they have been very lightly used, treated...

I bought a tall dresser and two bedside tables from DWR recently. Unfortunately it was an experience I am trying to forget. The whole process took 10 months, including one failed delivery in the middle where the delivery people were trying to convince me to accept a broken dresser arguing that it would make replacement faster (?) As the delivery date kept being pushed back, the staff didn't update me about when the items would be delivered and every time I had to call I heard more promises that it would be very soon.. The delivery folks did not show up when they scheduled the delivery, without any warning or apology, and I got a text 3 weeks later asking again to schedule a delivery again. Overall, it was a very unprofessional process, not fitting a company that sells such expensive furniture. Comparing to their competitors I have been shopping at for the past 20 years, this was unacceptable. I don't believe I will ever shop...