Lulu & Lo’s — Local services in Edmond

Called and asked if I could speak to a manager (specifically Lauren) after my mom had a horrible experience that left her crying after she was asked not to return to the store when she went to return a product that ruined my dining room table (it was a diffuser that was a gift to me while i’ve had multiple diffusers on my dining room table they’ve never damaged it). I was very kind and respectful to Ivy, who I spoke to on the phone because she wasn’t aware of the the situation. When I posted a 1 star review that’s when they decided to get back in touch with me, via the google review below. Other than that Lulu & Lous has not made an effort to contact me or resolve the situation. We will not...

While it pains me greatly to leave negative feedback I felt compelled to do so because after 4 yrs of shopping here, while my daughter was in college locally & it being the highlight of every trip into town, I was asked not to come back merely because I asked to return part of a larger purchase that damaged a piece of our furniture. I didn’t think an $80 return after spending $1K+ over the last 4 years & telling lots of friends about where I found such cute stuff warranted that type of response & was so deeply saddened. I’d like to add that EVERYONE at this store over the last 4yrs has been an incredible joy to interact with, however Lauren unfortunately does not value a customer or...

Unfortunately only stayed about two minutes. While all guests were practicing safe distances and wearing masks the two employees were not - no mask and getting very close to others.

Small businesses are hurting and we should all be doing what we can to support. It’s hard to do so though when they’re not...