Nordstrom Rack — Local services in El Paso

Store is super messy and cashiers were rude and nasty. Talking about customers. Lack of professionalism from cashiers. Manager Jerome (chunky with natty hair) was absolutely rude and was angry that I asked for assistance. Was very rushy said he was the “store manager” when I asked they said it was a lady. The store manager “Jolene” was loud and seems very tired with her job. Asked about a return, was very condescending and not a great representation for the store. was yelling and her attitude was poor. Over all clothing brands that you can get at TJmax, JCPenney, or Dillards and at that better quality for better prices. Their return policy states 30 days but it’s within the cashiers discretion on if they even wanna do the return. Saw them throw items into bins and talking about “cash outs” when they force you to apply for cards. I cancelled my credit card because of that. Not a welcoming attitude, just uppity workers who don’t even look like Nordstrom workers. Was surprised at how this store was truly a disappointment. Please train your cashiers and hire...

They have cheap quality things, and have a horrible return policy and don’t take anything back from Nordstrom. I would highly suggest just ordering online, I wish El Paso could have nice stores! This place and all the pretend high end stores are terrible. It’s dirty, they clearly sell a ton of returned items as a lot of things look used, and the brands are the same as TJ Maxx or even Ross. I wish we had a REAL Nordstrom and a Saks but no, we have this place. The customer service team is also rude. I went in today after asking online if I could return a Valentino perfume I got as a gift from Nordstrom.com; customer service said absolutely should not be a problem. I drove from the West side and of course; they deny it even though I had my receipt and the perfume is in the box wrapped. They said they can’t take back high end brands, which is probably a lie but I guess I should have known better, as I have never had a good shopping experience here. Just shop online; use their return labels if you have to return;...

We recently moved to Las Cruces NM. During the move, my wife came across a gift card given to her by her mom. The card was easily over 25 years old, the card still had money in the account and was not available because there was no PIN number on the card. The account number on the card was good and still in the Nordstrom system. My wife’s mother had passed from cancer about 25 years ago, so the card has sentimental value and was also a Christmas gift card. Evelyn and Crystal, Nordstrom employees, were able to help my wife. Between the both of their efforts, numerous phone calls to Nordstrom support and their combined ingenuity. They were able to get the balance from the old card transferred to a new card and let my wife keep the old card, from her mother. Thank you Evelyn and Crystal for your empathy, professionalism, tact and understanding. Nordstrom Rack, these two Employees are definitely an asset to your...