Verizon — Local services in Elizabeth City

Omg...went in to spend 1000 dollars at this place & received the WORST SERVICE I have EVER HAD anywhere I have done business in my entire life. The manager should be fired. Even the man she was training for another store looked at us & said, "I feel your pain"!!!! We never received our customer satisfaction survey. We think she intercepted it because she had asked us for our password. She knew we were horrified at the way we were treated & whined, " I know you won't give me a 10 BUT PLEASE PLEASE give me a 10 because if you don't I won't get paid. Her name was Annie. I just purchased a Samsung smart watch from WALMART!! Instead of Her! So..they lost 400 smackers from us...it was a total nightmare. MY 2ND COMMENT. IT Seems that the only time you get a comment from the owner its to thank people for thier good review. I have read many that state how sorry Annie is ..yet the owner never comments that he will remedy the situation and FIRE ANNIE.. SHE GIVES LOUSEY SERVICE AND DOES NOT CARE AT ALL ABOUT MANNERS, COURTESY AND EVEN THE SMALLEST CARE ABOUT CUSTOMER SERVICE IS PUT OUT THE WINDOW. GUYS SHE ADMITTED SHE TREATED US BADLY THEN BEGGED US TO RATE HER A 10???? WHAT THE HECK IS WRONG WITH HER??? I NEVER HAD A JOB WHERE THE OWNER WOULD NOT FIRE ME IF I BEHAVED LIKE...

Dealt with a male in there, awesome person. Explains everything in detail. And advocates for the customer. Knows his stuff as well. I went back today to get the wifi router instead of Spectrum. Huge mistake. One spec is 473MBs and this thing gives me 16(sixteen)... on top of that I paid 29.99 for a set up and go fee. Which I was told 3 times it is MANDATORY. They charged me 30.00 to plug the damn thing into the wall. That's it! If you go online and order it, this fee is 0. I'd hate to take their commission but go online and buy the 5G router until they make this fee optional. Order from Verizon it's free. In store u pay to watch them plug it into the wall. They say u pay to make sure it works.... brand new and from the factory. Come on.

BUT the people.in the store nice as can be. Don't let this 3 star fool u. I like the people. I do not like the fees the store charges for a face to face interaction. Verizon wants you to buy online to cut the middle man out AKA these guys. And Verizon can eat it for that. But then again I'd rather not be charged a Mando fee for someone to plug it in the wall. Sorry, still pissed about that. And it wasn't even worth it bc I can't even get Netflix to load. And that 29.99, I...

By far the worst service I’ve dealt with. Did a trade in and had to wait 2 months before anyone done anything about any credits and not only I was told by multiple agents my money would be on my account all at once once it was done processing and was told it was done processing before I did anything but that never showed even after I waited their little time frame , the 5th time I called was told no one could help me then spoke with customer service and found out nobody had done anything to apply the credits to my account and that I would only get 11 dollars a month until the contract ends. If I would have been told all of this from the beginning I would have never done a trade in if you enjoy being thrown through a loop this branch is the best for you . Update they were able to fix my account after 4 months went from someone trying to give me 11 dollars a month off my bill to being corrected to my 485 lump sum for organic trade in value. Still very unacceptable and once phone is paid off I’m done with Verizon and may go ahead and pay...