Subway — Restaurant in Elizabeth City

I made an online order for a total of 4 foot long subs. One ham and cheese with lettuce and cheese only NOT TOASTED, 2 ham and cheese with lettuce and cheese TOASTED, and a Philly steak and cheese sub TOASTED. The three subs I requested to be toasted was not toasted at all. I called the restaurant and and asked for a manager. Then I kindly told the manager what happened, with the mindset everybody makes mistakes. After I was finished stating my issue they hung up on me. So, I called back. When the manager answered again I repeated what happened, the manager then asked me if we ate the subs. I informed the manager that we did NOT. She then instructed me to bring the subs we received back up there and they will toast them for me. I told her I did not have an issue bringing them back up there, but because the subs have mayo on them for health reasons I prefer them to remake fresh subs for only the subs I originally wanted toasted. The manager then stated they don't remake orders for customers then hung up again. When I tried to call back a third time nobody would answer. This is very poor service, I would understand if I was rude, or if I was using vulgar language, or something in that nature, but I was extremely polite through the entire interaction. Because of my experience and their policy of not remaking orders when the orders are made incorrctly I would extremely consider going to either another location or different sub shop...

Extremely rude, even the Walmart employees refuse to eat here because of the disgusting behavior of the two employees. They take their time coming to assist when there is a customer. They come out of the back high, smelling like marijuana and probably smoking it back there. The toppings were out and he didn’t bother refilling them. He was complaining in another language in front of me about me, to the female, talking crap about me ordering 5 subs. Because he didn’t want to do his job. So he was nasty and rude and I should’ve walked off without paying because at this point of how they behaved I didn’t even want the...

I went here around 8 on August 13 2023 and this was the worst customer service I have ever received point blank period. All that was said to me is the guy asking me “is that all?” With an attitude and when I just had to transfer the funds onto my card he seemed very impatient and irritated like he would rather be somewhere else, I get you might not like your job that’s anywhere but no one forces you to work there. Providing customer service is part of that job and as a former employee of Subway that is just...