KAY Outlet — Local services in Elizabeth

I first want to start saying that Kay is one of my favorite store to shop when buying jewelry and I am very happy with their products. But, Sunday, January 10th 2021, I had my worse experience ever in a store. I got to the Kay store in Jersey Gardens Mall in NJ around 4pm because my fiancé and I were looking for our weddings band which we were ready to purchase. When we got there, one of the associates basically closed the gate in our face and said something that we couldn’t heard. 15 minutes later she open the gate and said to us “ I said, we are going to lunch so give us 45 minutes” and she said it with an actitud. Then, we looked at the store and there was another associate in his phone and I guess eating. I couldn’t really tell because they had the store dark. Usually when associates are going to take their breaks, they have to go one and then the other one they can’t both go at the same time. So my fiancé and I walked around the mall to give them time to take their lunch. When we came back, the store was opened but they were with some customers. I understand that because of the pandemic they need to have limite people inside the store. So we were waiting for about 1 hr and 15 minutes. Neither the girl or the guy greeted us at least to say “we will be with you soon” the girl looked up us and acted like no one was there and the guy didn’t even looked at us. They literally took the entire time we were there with the same customer and by the look at them, they looked overwhelmed. Why is this, the associate needs to have knowledge of their product and try to show the fewest item so the customer doesn’t get overwhelmed and most likely they won’t buy. The associate needs to have 5 items that he/she thinks customers would like and try to sell one of them. To make my long bad experience short, we ended leaving and going to a different jewelry store in which we spent 5k. My fiancé got 2 wedding bands and I got one. I know their manager and I can’t wait to see him so I can tell him. They need to retrain those to associates. Unfortunately, I couldn’t get...

After purchasing 3 pieces of jewelry at the Texas store 5/16/25, the representative was so kind and understanding and provided clear expectations seeing as I had to ship the jewelry to NJ for my nephews birthday. The items would be shipped Monday 5/19/25 with a 2 day shipping label expected to arrive to NJ 5/21/25. She put my sisters information to pick up the order on each page and very clear instructions for the NJ store to follow. I tracked the package and it was delivered 5/21/25 however my sister never received any calls. I spoke to Lawson 5/23/25 at 10am and he had no idea what I was referring to and stated he would reach out to Texas. I never received any updates and called Texas and they too never spoke to NJ and they confirmed to me NJ received it on 5/21/25. I spoke to NJ again and they advised me I should be hearing from Texas? BUT WHY?? my items are in NJ !. I then had my sister go to the store and Lawsen and Lisette were very rude and nasty and did not even want to release the items to her, but they knew exactly what she was there for, they did not open the boxes to allow her to see the items and she very clearly saw her name on all the documents stating to PLEASE CALL. This is upsetting and very disgusting behavior from...

Exceptional Service at The Mills at Jersey Gardens - Jailene and Lawson Saved the Day!

Rating: 5/5 stars

I am thrilled to share my outstanding experience at Kay Jewelers, located at The Mills at Jersey Gardens. After a disastrous encounter at the Charlotte location, which left me questioning my entire wedding purchase, the team at Jersey Gardens, particularly Jailene and Store Manager Lawson (DCA certified), turned everything around.

Their exceptional service, expertise, and genuine care rescued my wedding purchase experience. Jailene's knowledge and patience helped me find the perfect pieces, while Lawson's leadership and guidance ensured a seamless process.

The Jersey Gardens team demonstrated a clear commitment to customer satisfaction, exceeding my expectations. If you're in the market for fine jewelry, I highly recommend visiting Kay Jewelers at The Mills at Jersey Gardens. Ask for Jailene and Lawson - they will take care of you!

Thank you, Jailene and Lawson, for an...