employees did not seem to be eager to tend to customers, and when i had ordered the smoked butterscotch latte, i then proceeded to my car drinking the coffee i felt something hard against my lip after each sip, i then opened the lid and saw that there was a baby roach floating in my drink. at first i thought that it was a uncooked coffee bean. i took it out to make sure that it was only that. i got it up the side of the cup and i noticed there were legs on it, so i looked a little closer and saw that it was a little roach! i threw the cup out of the window of the car as soon as i saw what it was. i should've taken a picture as proof but we were too far from them to make a complaint but i am no longer going to them anymore after that incident, obviously they did not care about the hygiene of...
Read moreI ordered a drink on the mobile app And when I picked up my drink, I asked for a cup ice and the staff told me I had to go back On the long line, That wrapping around the store because I didn’t add to my order for mobile pick up There is no feature to add a cup of ice on my mobile pick up order. I’ve been working in this mall for five years. I’ve never had that happen to me. I understand we are on holiday season, but if I’m a mobile pick up order and you know that I cannot add a cup of ice to the mobile order why are you giving me such a problem? When there is a station right next to the mobile pick up order for free water, but you’re telling me it’s for inventory purposes I need to go back on the...
Read moreThe absolute worst service! I ordered an iced WHITE chocolate mocha... after literally 14 minutes I was given a DARK brown drink. I explained to the barista that I had ordered a white chocolate mocha, he rolled his eyes & walked away. Another barista had a friend come in that worked in the mall & she skipped the whole line for 5 LARGE drinks that clearly weren't a mobile order & had to be free since the barista kept asking what else she wanted. After 22 minutes I asked for a manager thats when another barista decided to ask what I was waiting on & made it right away... so sad that the entire time the manager was not out helping his untrained team. I rather take a drive to...
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