T-Mobile — Local services in Elk Grove

Catherine N. (Store manager) was so helpful in assisting me with unlocking my phone. I no longer have T-Mobile but I once had Tmobile and unlocking my paid off phone was so complicated and I was going back and forth with my carrier and Tmobile and Catherine finally stepped in and truly advocated for me. She spent over an hour calling Tmobile and speaking to their customer service despite receiving pushback from them. She requested Tmobile customer service supervisor to do a 3 way call with her and my carrier and finally got my request approved. It was so frustrating but she truly did most of the work for me and I so appreciate that. She went above and beyond to help me even though I am not a current Tmobile customer. Thank you so...

Costomer service, when I arrived was poor. An Asian female representative observed me waiting till a caring alternative came from the rear of the store. Didn't know she was a representative till much later. Disappointment took away the star from a fabulous store. It has the feel of a place to do work or play on your PC. Tables set up with goodie bags containing COVID related items. Great touch! Parking in the shade of trees is an added bonus! The technician who changed my screen was honest, knowledgeable and attentive. That what we expect right? Maybe your experience will be better. It's overall, Bigger thanxpected most TMobile stores and would've been the best, outside the welcome wasn't...

I went to this location to get a new phone. Everything was going well. They had a great promotional deal, so the young lady was helping me, was geat but her boss wasn't. After I paid, the manager told me my phone had a crack in it, which none of us could see but her, so I decided not to get the new phone. I didn't like the way she talked to the young lady, helping me in front of me grilling her like that. The crack was so small, it was super hard to notice. So I canceled everything, and the manager you can tell was upset. The gentleman who must have been the other manager gave me another option but I declined. My old phone works fine so it must not be time...