Bela Salon — Local services in Elk River

Where to begin…. Both my first and second visits to this salon were less than desirable experiences, I only returned to give it another chance before I judged but boy am I regretting that now! I will give you the condensed version of both visits to give an idea of the horrible service received here. First Visit: Stylist running WAY behind, brings me back 20 minutes after my apt time, still has a client not even half done back there. Speeds through my services and sends me out the door. While I am there the receptionist comes up to let her know the next apt is running a little late – stylist argues with her saying she is leaving to go out for the night and won’t be doing anymore clients because she is already running behind and will be late. Incredibly unprofessional, not to mention rude way to speak to your co-worker about a client but on top of that it was in front of another client. Second Visit: Stylist moves my apt up by 30 minutes (6:15 to 5:45), I show up 10 minutes early expecting to wait until my scheduled time of 5:45. She brings me back to her station almost right away, at her station there is a client with a highlight in still processing. She makes that client move so I can sit down – Why would you have me come in 30 minutes and then bring me back an additional 10 minutes early when you aren’t even done with your previous client? The level of professionalism here is a total joke. Then, we discuss color and I show her a visual and we get started. Halfway through she realizes the original client is done processing and has a different stylist rinse her out, then makes us switch chairs again (while my hair is half done…) so she can cut, blow dry and style her initial client. I get back in the chair and she finishes applying my color, then she MASSAGES IT INTO MY SCALP. I want my hair colored, not my scalp. My scalp is completely stained and discolored – it looks like I have some sort of condition going on up there, in addition to an absurd amount of staining on my hairline, my ear, and a long line down my neck. I could have applied the color myself and made less of a mess, and she is supposed to be a professional. She rinses me, I decline to proceed with the originally planned partial foil (which she was going to do on top of a fresh chemical treatment-talk about frying my hair!) because I did not trust her work at this point. I had her blow dry and style me – my previously blonde hair that was supposed to be a chocolate brown is BLACK. How did this happen? I left unhappy and she was aware of it. We get to the register…..my services were supposed to be 50% off due to a promotion that particular stylist was running and, shocker, I was charged full price. Entirely unacceptable work and behavior from a supposed ‘professional’. On the website she is listed as a “Master Stylist” – I would expect better than this from a Stylist in Training or Junior Stylist. This kind of sloppy work and rude behavior are a one way ticket to losing customers –...

I went in on 2/09/19 for a special occasion hairstyle. I was going to my husbands military ball that day. It was a simple hairstyle. A braid around the front going around the Side to the back then curls. I told my stylist I have frizzy hair and it would need products and a straightener to achieve the ultimate look (shiny, smooth etc) she said, the curling iron would help that. Okay... But she didn't curl the front part she braided... It was frizzy, full of fly-aways on top of my head, and coming out of the braid, the braid was loose, poorly made and I had hair chunks sticking out the sides, not to mention the pony tail she put in the back then wrapped with my other hair was hideous, it looked like an 11 year old did it. Where I was sitting it was dim, I couldn't see the mess on My head....i paid 80+dollars?? Got into My car, headed on our journey, my hubby made a comment, I looked in the mirror and seen the mess that was made, I almost died in a panic. Frizzy, messy, etc...My curls were frumpy, droopy and falling out before I got to big lake. I called around to several other places for an emergency visit as I wasn't able to turn around.. Noone had an opening. I couldn't go looking like this to a military ball, I bit the bullet and called GREAT CLIPS in big lake as we were a minute away... They got me in, were appalled at what they saw, took pics of belas work and washed me, dried me, straightened me and placed a beautiful tight braid all for half the price and in less than an hour and for half the price, I was on my way to my soldiers military ball with beautiful hair. I will contact them tomorrow about this. I have pictures of before and after I'd like them to see. Their hairstylist vs great clips! I'd also like...

I don't normally called people out on social media, but this is really upsetting me. On May 26th, I went in to Bela Salon in Elk River to have my hair cut and colored. I was there for 3 hours and 45 minutes for just a cut and highlights with all over color. (WAY TOO LONG). When I got home I noticed that my skin was stained all the way around my hair line from the color. I called that night and left a message, on Friday I did not hear back from anyone so I called and left another message. Saturday morning I missed a call back from someone there (she didn't leave her name). Tuesday morning (we were out of town until Monday night) I called and talked to the front desk person, she said she would have either the stylist or the manager call me back before the end of the day. To this day I still have not heard back from anyone there. This is ridiculous, $150 for my stained head and a bad hair cut. I don't go get my hair done very often and wanted it done right, so I decided to go to Bela Salon. My mistake, I guess. I won't be back there again! Below are some pictures we took. It took a very long time of my husband and I scrubbing my neck, ears, and forehead with astringent (Sea Breeze) to get it to fade as much as we could. I still have some irritation from it...