Urban Outfitters — Local services in Emeryville

Awful 1st experience with this new location. 1 of 3 Sales Associates were pleasant when I asked questions, and I purchased glasses & a blouses. The blouse was too small so I went back to your store, stood in line to speak to the Sales Associate at the register. I advised the blouse was too small, I asked if the was a bigger size, and she ignored my question. This Sales Associate barely looked at me’ and pretended to process the refund without acknowledging my questions, but my credit card company advised there was no SUCCESSFUL refund processed at all. The same Sales Associate handed me this fake stapled receipt without acknowledging there was an error made so no refund for me, huh?

It felt very much like 🗣️Racial Bias! I will not be returning to demand my refund but DISPUTING the charge! Some minority practice racism better than ws.

Awful experience more dismissive racism, exactly what we don’t...

loses a lot of customers because on weekdays it doesn't open till 11 and on Sunday it opens at 12. I saw about 25 customers come to the door and leave because they weren't open. came in on the train and this is the first time we were able to stay long enough to get in to see the store. the store was interesting enough. clothes, books, and some interesting items that you normally wouldn't see...

Urban Outfitters is one of those spots that are hit & miss with quirky fashion, gadgets, toys and some of the best cologne fragrances you can get for a nice price. The retail staff are always stellar and super insightful. I've been shopping for decades. 95% of my visits I've always had to buy something knowing I didnt really need it but ...that's why gifting was invented right?...