Had breakfast at 9:15 on 09/03/2017. Party of two. Although the restaurant was only 1/3 full we waited about 4 minutes to be seated. Once we where at our table the waitress took around 6 to 10 minutes to begin the ordering process. I noticed first that prices were a bit high. I would say about 20% more expensive than a comparable meal at Denny's. So I expected better service and better food quality. But the bumpy ride was to continue. We ordered a Chorizo Scramble and a Fit and Focused Apple Sausage Scramble. Once the food arrived I opened the utensils that were rapped in a napkin. To my surprised the spoon was have full of old food residue, yuck! The waitress apologized and changed the utensils. We finally began to eat and when I took the first bite of my Chorizo Scramble I was impacted by the cold chorizo. Not warm, completely refrigerator cold yet the cheese on top was warm. The sausage from the Fit and Focused Apple Sausage Scramble was also cold. I returned the my plate and asked them to heat it up. The waitress came back with my food and again apologized. The food tasted well but I was not able to enjoy it because I felt uncomfortable with so many restaurant mistakes and delays. Once done I asked the nice waitress for the bill and I also asked for a discount. My total bill was around $30 and the waitress was able to get us a $6.60 discount. This is why I give this visit three stars instead of one. What I perceive from this visit is that this Emeryville, CA Black Bear Diner needs to focus better on customer experience. They recognized their errors and gave me a discount but I had a traumatic breakfast and I did not enjoy it. The restaurant was not full and it did not seem to be understaffed but yet the service was slow and the food had the problems I mentioned above. I would recommend to the restaurant to review its basic procedures and supervise more closely. Remember the customer wants fast and attentive service and good quality food. Just follow that and your customer's experience will be much better. Overall the staff I talked to was friendly but this place lacks passion for quality service. It can be turned around.