Black Bear Diner Emeryville — Restaurant in Emeryville

Had breakfast at 9:15 on 09/03/2017. Party of two. Although the restaurant was only 1/3 full we waited about 4 minutes to be seated. Once we where at our table the waitress took around 6 to 10 minutes to begin the ordering process. I noticed first that prices were a bit high. I would say about 20% more expensive than a comparable meal at Denny's. So I expected better service and better food quality. But the bumpy ride was to continue. We ordered a Chorizo Scramble and a Fit and Focused Apple Sausage Scramble. Once the food arrived I opened the utensils that were rapped in a napkin. To my surprised the spoon was have full of old food residue, yuck! The waitress apologized and changed the utensils. We finally began to eat and when I took the first bite of my Chorizo Scramble I was impacted by the cold chorizo. Not warm, completely refrigerator cold yet the cheese on top was warm. The sausage from the Fit and Focused Apple Sausage Scramble was also cold. I returned the my plate and asked them to heat it up. The waitress came back with my food and again apologized. The food tasted well but I was not able to enjoy it because I felt uncomfortable with so many restaurant mistakes and delays. Once done I asked the nice waitress for the bill and I also asked for a discount. My total bill was around $30 and the waitress was able to get us a $6.60 discount. This is why I give this visit three stars instead of one. What I perceive from this visit is that this Emeryville, CA Black Bear Diner needs to focus better on customer experience. They recognized their errors and gave me a discount but I had a traumatic breakfast and I did not enjoy it. The restaurant was not full and it did not seem to be understaffed but yet the service was slow and the food had the problems I mentioned above. I would recommend to the restaurant to review its basic procedures and supervise more closely. Remember the customer wants fast and attentive service and good quality food. Just follow that and your customer's experience will be much better. Overall the staff I talked to was friendly but this place lacks passion for quality service. It can be...

BEWARE! They break into your cars in this location!!!! We visited and stopped super early, mins before they opened. The waiter was extremely chatty and left for a while and after our food got here he never came back around, we go out and we find all of our things were STOLEN! We walked around and waved down a cop patrol in hopes we would be able to find our stuff. Apparently the restaurant claims they have cameras but supposedly didn't work so we made the police report and they claimed the store's security cameras were down and we're currently out of service when the incident happened. We were visiting from another city and it was so sad to stop by for breakfast right before we got to our destination and this happened. 😓😢😞 We had seen a black Bear diner up by Visalia and had always wanted to pass to one of these diners ... Horrible first experience 😞 never really recouperated from that experience til today 😞😢. If you are visiting do not stop near this location not across the street in the surrounding shopping centers! If possible do not even pass by this city! While we were searching we came across a cleaning staff and he told us this is pretty common daily and more than once a day! That he was usuay the one that was sent to pick up broken glass and he said sometimes if they didn't find wtvr the people stealing were looking for, they just toss it in the big garbage disposals in the back of the mall so he took us there to see if we found anything but of course we didn't 😞 at least our car rental company came to the rescue y asking us to stop by the airport and giving us another rental. To confirm one more time this happens here often, the guy that took our rental apologized and also explained that happened very often and we were sadly not the first ones that had gone to switch out for another rental due to the same reason ... 😓 sooooo Disappointed! It was just sooo weird the way the attendant at the restaurant took us to a far away corner and kept us entertained but then just disappeared 🤷🏻‍♀️ just pls be careful and even if you lock your cars, keep an...

I have been to several Black Bear Diner. This one is more expensive. Bacon was undercooked! The server never came back. Had to ask someone else to refill my coffee. The food was so so mine was simple eggs hash browns and toast. Hash browns were cold. 10/11/25 edited I decided to go back to Black Bear. Close to where my son lives.. Unfortunately it was still poor service. It took 20 minutes for the sever to come over and acknowledge us. It took another 20 minutes to get our beverages. Had Tri tip sandwich. More bread than the Tri Tip..The Tri Tip was very dry. Regular breakfast was ok. Bacon was very greasy not cook. Never got my water I ask for. Had to ask the 2 different people for coffee. The booth we sat in. Was terrible no padding once you sat in the booth . You sunk into it. Which makes harder for someone who have knee or back problems. The restaurant had dirty floors no cream for the coffee. I'm not expecting a 5 star restaurant.. I have eaten at the other Black Bear in Pleasanton. Never had bad service or cold food..Prices in Pleasanton are way lower than Emeryville. I always usually give a review. It helps when you are going out with someone out town. Or just family, I've been in the fast food, coffee shop to fine dining. As well as catering. There are food days and bad. I been to Black Bear several times. Service has always been the same. So I just stick with my usual place in Pleasanton. You can't go wrong and I don't expect to get great service just because I've been in food industry for over 35 year plus. Now I know I will not be coming back to this Black Bear . Always try to give them a second chance. It...