Extra Space Storage — Local services in Englewood

Very disappointed to the customer service this people provided I have found death mouses in my unit discomposing .I called management it’s been almost 2 months and nobody has calling me back or try to reach out to me pertaining this issue.I spoke to Ryan since he is the new manager but even him don’t have a answer to this issue nobody is willing to be responsable of all the stuff that I’m loosing at this point there is rat droppings all over my unit and my stuff. Ryan said somebody will give me a call from consumer affairs the next day it’s been 72 hrs and nobody has call at all. I would advice every person trying to get a space in this location to look into another storage this place is not clean at all. They don’t care about you all the want is your money. If you have valuable items make sure you go...

So, this lady name Carla or Karla the person who was sent from another store on July 11, 2022 she is covering for the manager! She was completely rude and have no customer service skills. She charged me to take a payment over the phone when I had no access to my online profile or to make the payment over the phone! She does not need to be promoted and has left a very unpleasant taste in my mouth. Luis is the BOMB I guess I called on the wrong day! Then she said you will have to come in to avoid the fee, well I am a full time worker that gets home after you close so how is that going to work?

Luis needs to hire people like him and with his customer service skills! Luis is a very good...

My experience with Extra Space was excellent. From the initial interaction with the agent who helped me determine the size of the unit I needed, which included the agent understanding my need for the space, I was pleased with the personal attention, professionalism and care. Simon in the Englewood, NJ, location was awesome. He took time to explain the process and never rushed me to make a decisions. Simon worked within my timeframe, budget, and storage needs to help me select the best unit for me. He is an asset to Extra Storage. He made my decision to rent a storage unit with Extra Storage very easy....