CVS — Local services in Ephrata Township

If I could give this pharmacy 0 stars I would. I moved to the area from Philadelphia in September and used this pharmacy 4 times so far. Luckily I work in healthcare otherwise they would have killed me. My blood pressure medication was filled incorrectly and no one contacted to apologize after I reported it. Second time, I was told my husband’s medication wasn’t covered under my insurance. I asked the pharmacy tech to run it through the insurance. she told me it’s not covered, see the noted that printed out. I had to fight with her for 5 minutes to run the insurance. Guess what, it was covered. Wanted me to pay $80 for a medication that was .75 cent. And on top of that, I get home and they filled this prescription incorrect as well. Now we are currently waiting for 4 medications that his doctor sent over around 9:15a and it’s now 3:59p. Once I was able to get someone on the phone, I was told I would have it expedited. This is there famous line. The young lady told me there were 3 days behind. This is insane. I’ve been with CVS for years in Philadelphia PA, Bensalem PA, and Media PA and never experienced anything like this. Word of advice, check all your medications and make sure you know what your doctor has prescribed to you. We are currently searching for...

This CVS location is terrible. It doesn't even deserve one star. Our daughter's insurance coverage changed so when my husband went to go pick up her antibiotic today he presented them with her new card so that her prescription would be sent through the insurance. The person who was helping him refused to take the card from him. He tried to explain it was new, she still refused and he backed down and just paid, got the script and came home. Once home, we looked at the attached paper on the stapled bag and sure enough, just like we assumed, it didn't go through the insurance because they didn't have the correct info because she refused to even take the card from my husband.i called CVS immediately and after a good 5mins I finally got a live person. I explained the entire thing to her and thankfully she was able to get a refund for us by putting in the insurance info. Yes, the problem got resolved after I laid into them but the reality is, it shouldn't have had to come down to that because the lady should've taken the card from my husband. It was pure laziness. I wish I could say that was the first issue we've had with this particular location but it isn't. If you can go somewhere else, do it. Don't bother with...

First time using this CVS location and hopefully the last. This pharmacy is way too busy and they clearly can't keep up! I was on hold for almost 35 minutes just to find out they didn't have either of my medications so they had to order them and they didn't know when they would come in. When the order arrived, 2 days later, I was told they needed "a few hours" to process & fill them. I had to keep calling back because they couldn't give a time of when it would be ready and I was on hold for a ridiculous amount of time everytime I called. Finally I was told one hour but when I got there, it wasn't ready, and I had to wait another 20 minutes!! While waiting in the store (because the drive thru line was literally wrapped around the building) I was chatting with other unhappy customers and was told it's always like this, doesn't matter day or time...The cashier's were just 'ok'....you'd think with the inconvenience wait times (on the phone, in the store & at the drive thru) they'd atleast offer an apology but they didn't seemed phased by this one bit. This store definitely needs more staffing and/or...