Farmers Home Furniture | Eufaula, AL — Local services in Eufaula

Poor customer service is absolutely inexcusable in a sales-driven industry. We came into this store yesterday afternoon (door chime was functional). There were no salespeople in sight, although we could hear at least two people talking to each other in the back offices. We had done our research online and were ready to purchase complete living room, dining room, and mattress sets. We were in the store at least 20 minutes identifying the items we had chosen. NOT ONE salesperson came out to greet or assist us so we left and went home to do more online research. Corporate should definitely be made aware of this behavior. Today we went to Badcock and bought all the items on our list. Lauren and all staff members were friendly and professional. Cost more, but peace of mind...

Would definitely recommend. Very friendly staff. The first thing I ever got from them was a kitchen table. It was nice till all the screws kept falling out and one of the chairs was messed up. They replaced it with another one just like it and the same thing kept happening with screws not staying in, so they allowed us to pick something else out. I love the table we have. We then bought my stepdaughter a bed that she loves, and now just waiting for my new bed and dresser that is supposed to be delivered sometime tomorrow. They always call and let you know when they are in the way with your delivery as well. Very friendly and easy...

On 02/11/25 i tried to buy a stool that was being discontinued. Was not financing anything just buying it out-right. The manager asked for my phone number. I politely told her I don't give out my number I was just buying the stool. She tells me she can not sell me anything unless she is given my personal information. We went back and forth a few time on this topic. Finally I said I will buy my stool somewhere else. I just wanted a stool and for that I have to give my personal info. It was not like I was financing anything. Will NEVER do business here again! You lost a sell and a customer over my phone number....MY...