Office Depot — Local services in Eugene

Went to the copy center located inside the store, I had a 51 page legal document that took me roughly 25 hours to type and put together. All I needed was black and white copies of my documents. “Easy task right, or so you would think.” Went over to the self-service copiers first issue: they malfunctioned charged my card five dollars which hasn’t dropped off my card yet after 24 hours, And I’ll likely have to dispute. However that’s nothing in compared to my experience there after. The the gal behind the counter was very rude and disrespectful their copy machine malfunctioned behind the counter and they were unable to copy my whole document the first go around. I thought to myself OK not their fault then they proceeded to put half of the copies on the counter as if it was finished and asked me if I wanted to sort through it to see if they have done their job. I saw that they obviously have not done the very simplest task in which I asked for and was paying for. I told her no just go ahead and re-copy the whole thing, that’s why I’m paying you $.12 a copy. Again the girl behind the counter was very rude picked up the copies along with some of my originals “Copped an attitude with me and was verbally abusive” after I asked her not to touch my copies or my originals and threw them in the recycle Bin. Then walked away from the counter .......! Wow Her manager told her to go back and she proceeded to try to copy my document again which they did not achieve again. Finally I had to sort all 51 pages on the counter by hand with a checklist and at that time I was Talked down to buy this individual while she copped an attitude about the whole situation and treated me horribly. After sorting through everything they were still missing a large portion of my document which I found in the pile of papers that they had thrown away . After she screwed up she had the gall to talk to me about how upset I was and my language to which I told her to not talk to me her manager looked at me and said it’s not her fault. I told her yes it is, I asked her not to touch my copies from the counter she picked them up pulled some out of my hands and threw them in the recycle bin along with my originals. Now mind you these documents have a bunch of personal information on them like Social Security numbers license numbers personal info and she didn’t even bother to shred them. Absolute nightmare this place is absurd they have ignorant incompetent people working for them. The whole situation was absolutely avoidable with simple customer service skills and I don’t know trying to be apologetic when you make a mistake. I never go here again and I don’t suggest anybody else does either avoid this place like the plague they do you not deserve anyone’s business acting like this. Didn’t even have the common courtesy to make a general apology about making such a large mistake more than once. If there was a negative rating like -negitive 5 stars this place is a...

On Sunday 7/26/2020 my father, my 4 year old son and I were in this store looking for an office chair. As we were looking, my son needed to use the restroom. I walk up to the front to ask for the way to the restroom. The guy tells us the restrooms are closed. I tell him my son really needed to use it. He calls the manager on the walkie talkie using the most annyoed tone "The kiddo needs to use the bathroom". The manager walks over and tells us the bathrooms are not open to the public. My dad tells her by oregon law you have to have a bathroom available to the public. She snaps back at him with such attitude and says "Not during a pandemic we don't, because we can't afford to clean them. You can go over to petsmart or taco bell and use their restrooms." We put our other stuff we planned on purchasing down and left. This isn't the first time either. Back in June around the 15th, we came in looking for a monitor that was shown as in stock but was unavailable. My father, who was using a walker at the time due to recovering from a broken ankle, asked for the restroom. They told him it was closed. He said I just have to pee and I really have to go. They reluctantly let him go in that time. But this is ridiculous. They don't have an available bathroom for the customers. We were paying customers and they lost a $400 sale because of this! Never again will we shop...

That was quite a pendulum swing-- from years of amateur hour staff to the new militaristic boot camp staff. The new store manager comes off as an ex-cop who was drummed off the force for too many excessive force complaints, is firmly convinced everyone in the world is a criminal that he needs to personally root out, and he can do it by playing 'bad cop' to everyone walking through the door. His overly-aggressive behavior towards customers today makes clear that the new company strategy is to run customers off. While I was being chastised during checkout for daring to speak, another would-be customer was neck-craining with "toes on the line" looking at the ink cartridges. Your drill Sargent, without even making eye contact, nastily blurted out "I can't have you behind my counter" (a gross distortion of reality to begin with since no reasonable person would have described her as "behind [his] counter." She hoped to interject some sanity into the attack by saying she was trying to see if the cartridges she needed were in stock before waiting in (the 5 deep) line. None of that mattered to Captain Rulebook, so she left... probably forever, to buy her high-margin ink elsewhere. But, your team 'won' the battle, and successfully staved off the attack on your new "all customers are bad" culture. Be proud of what your new management has created here-- I...