WinCo Foods — Local services in Eugene

Echoing Levi Ember's review three weeks ago and Nick's review two weeks ago, the glaringly obvious anti-theft measures at the self-check area amount to piss-poor customer service and an awful shopping experience.

I have sensory issues, and today took the straightest path in towards the paper goods aisle, through a closed and empty self-check lane on the left: no safety concerns of me running into or disrupting other customers. Like other customers, I was screamed at repeatedly by a young woman until I acknowledged her.

From a service designer's perspective: It's not just poor customer service to create check-out bottlenecks by forcing customers into overwhelmed cashier lanes, it's poor experience and service design to have your only doors very close together in front of the self check out lanes (lane singular, since you had the back/left side closed off), and force customers (including those with disabilities like me) to walk all the way around the long edges of the rectangle of your giant store to gain access to the items they need. It's overwhelming and terrifying and infuriating, and even for able-bodied customers is an unnecessary and irritating inconvenience.

It's obvious that Winco cares more about theft-prevention than their customers or their employees. If they cared about customer experience and employee well-being they would adjust the flow of the store, including by:

• evaluating the potential to add another entrance/exit •staffing more employees •softening restrictions on the self-check area •consulting their communities to evaluate accessibility options and supports, especially customers who struggle with the shopping experience •if they're so concerned about theft, evaluate how industry leaders are handling customer-facing loss-prevention, and ensure the approach they decide upon aligns with the company's values and doesn't routinely cost/harass customers

A bonus, for the young person who screamed at me: in your life, you'll likely face many circumstances where you are told to do something senseless by someone with more power than you. For your own good and the good of everyone around you: learn to say no. I know you need to pay your bills, same as all of us. Here's the gold: you often don't have to say no out loud. Indirectly, quietly, with the knowledge that your boss is neither as powerful nor you as powerless as either of you imagine; simply refuse to comply. Feign obliviousness or simply refuse to engage with the demand, rather than comply with something senseless at best and harmful at worst. Today it was a small thing but those actions add up, and the more you get used to saying yes to senseless demands the more power over your life and values you truly cede to...

My Coburg Road Winco is full of great & wonderful items, deals & selections. I feel blessed that it's so very close to my house that on a nice day, I could actually walk there! ♡

Coburg Road Winco has never once "profiled" me. I love all the Employees here. They are kind, courteous, helpful & go above & beyond their paid positions. It's so refreshing. ♡

After calling Winco corporate & asking to file a formal complaint about being profiled at the other 2 Winco's (please read below), I was told by corporate that I was "profiled" due to Winco corporate policy to look at & check the ID's of EVERY customer being helped with financial services at the Customer Service desk, before helping them! So, with that said, I have been to the Customer Service Desk at the Coburg Road Winco numerous times now, being helped with financial services & NOT ONCE have I ever been asked to show my ID or had my ID checked!! Now then, isn't that an interesting "corporate policy?" Hmmmm...

Ok, enough of that. My Winco on Coburg Road is the nicest, cleanest, happiest Winco I have ever shopped at. All the staff continues to be smiling, polite, kind, courteous, respectful & each time I go, it remains the same. The organization in all the departments is impeccable, the displays are always signed well, the stock is always kept up on & it's just a great experience all the way around. Coburg Road Winco is a Godsend to me. Thank you!

Hallelujah! They built a Winco right by my home on Coburg Road, going towards the City of Coburg! I no longer have to go to the other 2 Winco's, where I was profiled numerous times. For Heavens sake, I am a 61 year old Gramma, I have never done illegal stuff, I have never been arrested, I don't do drugs, smoke or drink. I got one ticket for speeding in my work truck, back when I was in my 20's, yet I was profiled more than once at the other 2 Wincos. At this Winco, not ever, not once & I am treated with kindness, care & respect! The Employee's here at the Coburg Road Winco are super helpful & friendly. The store itself is well stocked, super clean & just has a wonderful, happy vibe! I love shopping here. The prices are excellent & the grocery selection is huge. I am so blessed to have this new Winco be close...

WHAT has happened to Winco?! How about zero stars or better yet five NEGATIVE stars! As of the day after Christmas their EXTREME RISE IN PRICES now rivals for many staples and fresh foods the upscale markets like Market of Choice (in fact, found same brand/size/variety of canned tomatoes cheaper at Market of Choice -- and not even on sale). Only "bargains" (if one could call them bargains) are just as one walks in the door, aka "loss leaders" creating for customers a false sense of affordability. Shocked at their very recent exponential raise in prices across the board - produce, grocery aisles, meats, dairy (example, their price of house brand butter has jumped over 20 percent in just one week, same with yogurt). Back to shopping WalMart for staples and Grocery Outlet for what little meats I can afford. Plus now going without buying favorite foods (note: I never eat junk food or drink fancy coffees or sodas) and I don't want the shaming that goes on with charity food pantries which often are staffed by diamond bracelet wearing church-affiliated "volunteers." The grocery retail industry brags to the financial publications about their obscene profit levels to entice new shareholders, so it's not supply chain or other flimsy excuses causing this. It is plain, pure,...