Pandora Jewelry — Local services in Eugene

Worst customer service ever!!!! I bought earrings in December, when Buying them I was told they come with a one year warranty if a stone falls out come in and we replace the earrings. Fast forward a month and a stone falls out! I go into the store they say they can’t do anything for me they don’t have the same earring in store. I said ok when will you get more and the answer was they don’t know it could be a year down the road!!! They told me to call customer service which hours match my work hours and they are closed when I can call! They also told me I could drive to another town and see if they have the earrings I have been going back once a month since I bought them 5 months ago and still no inventory!!! Finally I was fed up and asked to speak to a manager of course no manger there I asked for a phone number or email to contact her and was told it was against the law for them to give it to me!!! I believe I was mislead when. Buying the earrings I should have been told if inventory is not there we can’t honor our warranty and your ...

Came in to purchase a charm bracelet. Never been to pandora didnt know what to expect. The girls working their didnt seem overly helpful. I kinda had to figure it out for myself. No one really asked me what I was looking for. Pretty much felt like if i didnt just tell them exactly what i wanted it wasnt going to happen. I didnt get any suggestions for ideas or anything. I mentioned i liked a certain charm and thats all she kept suggesting...Never showed me other charm bracelets to see what certain charms would look like together. I had a very hard time understanding her due to her talking down very quiet and mumbling. When we were almost done with our purchase i asked how to care for the bracelet and some instructions for cleaning she was very vague and eager to get me to just leave. Not entirely sure why. But i definately felt hurried and pushed...

I love shopping here!! They have such variety on charms, jewelry, bracelets, etc and all of the employees are so sweet! I got Cayla’s help with rearranging and getting new charms, she was incredibly patient and helpful! I unfortunately had a diamond fall out of one of my rings and immediately they had a fix for me! Really great employees, customer service,...