KAY Jewelers — Local services in Eugene

Unfortunate Shopping Experience and Concerns About Customer Service

On May 1, 2025, I went to this jewelry store to finalize the purchase of some earrings I had reserved the day before, April 30. The employee who initially assisted me was very friendly and helpful, despite the language barrier between us. She informed me that the earrings would be on sale for Mother's Day. However, my experience upon returning on May 1 was significantly different. The employee who served me, whom I identified by his beard and one or two earrings, informed me that he did not speak Spanish. Although I understand that he is not required to speak my language, his subsequent treatment was disappointing. When I told him I had come to pay for some reserved earrings, instead of simply asking for my name to proceed with the transaction, he asked me several questions about who I had previously spoken to. When he finally showed me the earrings and I confirmed they were the correct ones, he began the payment process on his computer. At that point, I showed them other earrings and asked for their price. The employee informed me they were $200, but didn't mention that they were also on sale. I had to specifically ask him about the current sales to get that information. At checkout, he asked for my last name. I asked if he could give me my phone number, but he indicated no, that he needed my last name and that I should spell it for him. Only when I mentioned I had an account with the jewelry store and he asked if I had a store credit card (to which I replied affirmatively) did his demeanor change slightly. Although it's not my place to dictate hiring policies, I feel it's important to note that the experience with this employee was negative. His unwillingness to communicate effectively and his apparent lack of interest in providing attentive service, especially to a customer who speaks another language, created an unfavorable impression. While language shouldn't be a barrier to fair and courteous treatment, in this case it seemed to influence the quality of service received. I hope the jewelry store will take this experience into consideration to ensure that all customers, regardless of their language or nationality, receive friendly and professional treatment, as befits a...

I stopped by with a friend to try on some wedding bands. As we entered the store and the employees didn’t greet us, all 4 employees full on stared at us for over a minute before going back to doing nothing, they couldn’t even give us an offhanded hello.

We stood by the jewelry counter waiting for service to try on bands and several minutes went by. My friend ended up calling out to the 4 employees “are you guys busy?” Still being the only people in the store with 4 workers.

The female that was sitting turned and rolled her eyes, stating “I’m free” while playing on tablet and stayed sitting. We had to ask “can you help us?” And she again rolled her eyes and came to the jewelry counter we were looking at.

I was looking for gold diamond bands to go with my 2.5crt radiant cut engagement ring. And she was absolutely rubbish. She couldn’t pick the ring that I was pointing to. And was getting frustrated when she couldn’t find it, I literally said that it was the closest one to me on the finger thingy. Once I said that it wasn’t what o was looking for she basically took a step back and that was it. I was done no more customer service not even trying to help me find what I was looking for.

We literally just came across from Harry Richie’s who went above and beyond what is required they were pulling any ring that we’re like well. We kinda like the look of so she would pull that one and we’re like oh maybe this one they literally pulled out 10 to 15 rings for us and she (Kay Jewelers employee) could not even be bothered pulling out one.

She was extremely short with us and didn’t help or recommend anything. She had an absolute rudeness about her and no customer service. To the point that we stopped asking to look at others after only trying two bands.

My experience was uncomfortable and cold. The experience was awkward and we feel as though we were treated disrespectfully and like dirt.

I do not recommend Kay Jewelers but save your money and go to Harry Richie’s. They will go above and beyond...

I want to say going into this that I have never had a problem with Kay's but this store has made me rethink that. I dropped off my engagement ring to be resized in early June with an estimated completion time of 2-4 weeks. In mid-July, I reached out to Kay's inquiring about the ring and was assured they would contact the jeweler they sent it to (it was moissanite and had to be sent out to be sized). End of July, I went to the store to ask about the ring again and was told to keep checking my email as I must be missing something. Early August, I called again asking for my ring and was told they would reach out to the business with my ring (they hadn't yet at this point). August 17th, I finally received a call from Kay's informing me the jeweler still has my ring and Kay's "missed an email" from them in June regarding payment for my ring. I had already paid $65 for the resizing. The person I spoke to today has been unpleasant each interaction I have had with her (at least three or four separate interactions) and informed me they would refund $15 so I would still be paying $50 for my ring to be missing for close to three months. I requested my ring back without resizing (with a refund) and the associate was rude, informing me "I don't control the USPS," without any prompting or questions about shipping. I would never recommend this store or the associates to anyone I know.

Update on my ring being lost: Kay’s contacted me to let me know that my ring was lost for good. They gave me the option between a check for what my ring was worth or store credit. I chose the check and received it about a month later. The check bounced and now the bank has charged me for a bounced check. I cannot believe the absolute mess that...